Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Wade Matthews

Austin,TX

Summary

Resourceful IT Systems Administrator with extensive experience in managing and optimizing server environments. Skilled in [cloud computing, complex SQL queries, and troubleshooting XYZ]. Notable successes in creating tools to streamline processes, improve accuracy, and speed. Consistent track record of delivering high-quality support and solutions that boost operational efficiency.

Overview

24
24
years of professional experience

Work History

Sales Representative

Fantastic Floors & Remodeling Services
Cedar Park, TX
07.2023 - 06.2024
  • Cultivated and sustained relationships with customers, as well as product representatives, contractors, and installers.
  • Developed custom Excel spreadsheet to streamline measuring, quote and contract processes.
  • Created Sketchup models to help clients visualize designs.

Site Reliability Analyst

Frontline Education
Austin, TX
08.2020 - 03.2023
  • As a member of the Site Reliability team, resolved tickets in support of multiple projects and products.
  • Used Agile methods to prioritize project and emergent work tracked in Jira.
  • Monitored alerts in OpsGenie, Nagios and Pingdom to troubleshoot and resolve issues promptly as part of a 24-hr on-call response team.
  • Created Confluence documentation for various teams including Lucid Chart flowcharts for main troubleshooting processes.
  • Worked directly with clients and customer support resolve NowDocs check printing issues. Trained CS and Ops teams to troubleshoot.

Systems Integrator/Systems Administrator

Prologic Technology Systems, acquired by Frontline
Austin, TX
06.2006 - 08.2020
  • Worked extensively with clients to correct and improve address and map databases for validating, geocoding and assigning attendance zones.
  • Designed complex SQL queries for DB2, MS SQL and Oracle to troubleshoot address issues and format them appropriately.
  • Wrote an extensive Address Validation Guide for company support team and clients alike. Later, I converted it to Confluence.
  • Created tool using Java to query client address data, geocode it, and map in Google Earth.
  • Worked with clients, both on-site and remotely, to install and maintain Synergy Time Clocks used for (blah blah blah).
  • Managed time clock software updates via shell scripts, FTP and SSH. Worked directly with vendors to improve hardware reliability.
  • Wrote complex SQL to assess both time clock and time sheet issues.
  • Designed and created specs for a Synergy Java clock and worked with the Development team on testing and implementation.
  • Scripted bash script to improve the accuracy and speed of what was then a manual process for applying alters and version updates (I think the word deployments should be in this sentence).
  • Managed tracking of Crystal Reports, Windows, dbVisualizer, ArcGIS and other internally-used software licenses.
  • Wrote reports using Crystal Reports.

Spherion Lead Technician, Imaging Lab

Dell Technologies
Austin, TX
08.2003 - 05.2006
  • Tested prototype printers under development to identify firmware, driver, application and documentation issues.
  • Earned awards for notable contributions, including exceptional work in identifying and writing up documentation issues, and an award for creating a web-based guide using Dreamweaver to train new staff on lab procedures.
  • Created spreadsheets that simplified processes for all lab techs.

Application Developer

Epiq Systems / Eagle Trust Software
Houston, TX
11.2000 - 03.2002
  • Completely redesigned code and SQL queries for reporting in the South and West Texas regions. By automating procedures, report speeds improved by up to 90%. Substantially increased report reliability, accuracy, and maintainability.

Education

Some College (No Degree) - Computer Science

Del Mar College
Corpus Christi, TX

Some College (No Degree) - Information Technology

University of Texas At Austin
Austin, TX

Skills

  • Process automation and improvement
  • SQL query writing
  • Complex data analysis
  • Documentation and reporting
  • Agile methodology
  • Technical troubleshooting
  • Customer Support
  • Team collaboration
  • Verbal and written communication
  • Data and spatial visualization tools
  • Proficient with Microsoft SQL Server, Jira, Linux, Agile, AWS, Scripting, User Interface (what else??)

Affiliations

  • Photography
  • Dancing
  • Travel
  • Biking & Hiking

Languages

Spanish
Professional

References

References available upon request.

Timeline

Sales Representative

Fantastic Floors & Remodeling Services
07.2023 - 06.2024

Site Reliability Analyst

Frontline Education
08.2020 - 03.2023

Systems Integrator/Systems Administrator

Prologic Technology Systems, acquired by Frontline
06.2006 - 08.2020

Spherion Lead Technician, Imaging Lab

Dell Technologies
08.2003 - 05.2006

Application Developer

Epiq Systems / Eagle Trust Software
11.2000 - 03.2002

Some College (No Degree) - Computer Science

Del Mar College

Some College (No Degree) - Information Technology

University of Texas At Austin

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