Shane Guilfoyle
Commack,NY
Summary
Proven sales professional with a robust background at GPI Supplies, adept in consultative sales and CRM. Excelled in enhancing customer relationships and streamlining processes, achieving significant efficiency improvements. Skilled in e-commerce management and cross-department collaboration, consistently driving growth and exceeding sales targets through strategic planning and problem-solving.
Overview
2
2
years of professional experience
Work History
Sales Representative
GPI Supplies
Hauppauge, NY
12.2023 - Current
- Drive sales of applied graphics equipment, consumables, and services, tailoring solutions to meet customer needs.
- Generate new sales opportunities through cold calling, networking, and strategic outreach.
- Educate clients on the capabilities of major brands, including Epson, Mimaki, Mutoh, Ricoh, iColor, and Roland.
- Provide expert guidance on equipment selection, optimizing production workflows and efficiency.
Sales Coordinator
GPI Supplies
Hauppauge, NY
04.2023 - 12.2023
- Managed the end-to-end sales process, ensuring a seamless transition from order placement to installation, and training.
- Developed and refined internal order tracking systems to improve efficiency and customer experience.
- Coordinated with internal teams and external technicians to schedule equipment installations and servicing.
- Strengthened client relationships, leading to increased retention, and new customer acquisition.
Support Technician
GPI Supplies
Hauppauge, NY
11.2022 - 04.2023
- Provided remote and on-site technical support, diagnosing and resolving hardware and software issues.
- Facilitated equipment installations, and conducted virtual and in-person training sessions for customers.
- Created and maintained a knowledge base of common technical issues and solutions to improve team efficiency.
Education
Bachelor of Arts - Journalism
UMass Amherst
05.2021
Skills
- Consultative sales and product education
- E-commerce management (Shopify)
- Web content and product listings
- Problem-solving and quick adaptation
- Cross-department collaboration
- Process optimization & workflow automation
- Logistics & special delivery coordination
- Customer relationship management (CRM: Nutshell)
Timeline
Sales Representative
GPI Supplies
12.2023 - Current
Sales Coordinator
GPI Supplies
04.2023 - 12.2023
Support Technician
GPI Supplies
11.2022 - 04.2023
Bachelor of Arts - Journalism
UMass Amherst
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