Rayner Santana Arias
Miami,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Proven interpersonal communication skills and solid history of success with customers. Boosts sales and generates new revenue streams with prospecting and negotiation skills Successful background consistently surpassing targets. Focused on maximizing business success by capitalizing on sales and service opportunities.
Overview
2
2
years of professional experience
Work History
Sales Representative
Miami Vice Auto Sales
Miami, Florida
03.2022 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Organized sales paperwork, presented proposals and finalized contracts.
Sales Representative
HGreg.com
Miami, Florida
01.2022 - 04.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Organized sales paperwork, presented proposals and finalized contracts.
- Cold-called leads and closed large number of new sales over several months.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Delivery Dispatcher
Amazon
Miami, Florida
03.2021 - 12.2022
- Tracked purchase orders and approved vendor invoices for outside services.
- Documented service activities and issues and produced regular reports.
- Handled customer escalations from drivers to solve issues and restore customer satisfaction.
- Dispatched calls for emergency and routine driver call-outs.
Shift Supervisor
Advance Cargo
Miami, Florida
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Associate of Science - Physical Therapy (Pre-Physical Therapy)
Miami Dade College
Miami, FL06.2023
Skills
- Account Servicing
- Campaign Support
- Promotional Campaigns
- Automotive Knowledge
- Lead Prospecting
- Product and Service Knowledge
- Persuasive Techniques
- Inside and Outside Sales
- Consultative Sales Strategies
- Sales Representation
- Closing Sales
- Consultative Selling Techniques
- Post-Sales Support
- Onsite Product Demonstrations
- Needs Understanding
- Product Management and Pricing
- Acquiring New Customers
- Sales Generation
- CRM Systems
- Offer Negotiations
- Customer Inquiries
- Customer Satisfaction
References
- Alena Pino (coworker) - (305) 970-7007
- Rick Osorio (supervisor)- (786) 877-5071
- Hebert Costa ( supervisor) - (305) 502-1965
Languages
English
Full Professional
Spanish
Native or Bilingual
Accomplishments
- Managed more than 100 opportunities per month.
- Resolved product issue through consumer testing.
- Collaborated with team of 20 in function of the success of the company
Timeline
Sales Representative
Miami Vice Auto Sales
03.2022 - Current
Sales Representative
HGreg.com
01.2022 - 04.2022
Delivery Dispatcher
Amazon
03.2021 - 12.2022
Shift Supervisor
Advance Cargo
Associate of Science - Physical Therapy (Pre-Physical Therapy)
Miami Dade College
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