Trisha Mckee
Fritch,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Organized and efficient supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
6
6
years of professional experience
Work History
Sales Representative
Russell Cellular Verizon Wireless
05.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Payment Advisor
CMI Group
10.2021 - 04.2023
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Monitored accounts to verify compliance with payment terms and schedules.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Store Manager
Little Caesars
08.2020 - 09.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
Crew Member
Dairy Queen Store
03.2018 - 07.2019
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Sanford Fritch
Fritch, TX05.2021
Skills
- Account Management
- Proposal Development
- Revenue Generation
- Lead Generation
- Competitor Research
- Sales Forecasting
- Customer Needs Assessment
- Account Development
- Customer Retention
- Sales Closing
- Lead Prospecting
- Network Development
- Sales Development
- Account Servicing
- Sales Consultation
- Business Development
- Client Account Management
- Client Service
- Customer Service
- Customer Success Management
- Sales Expertise
- Systems and Software Expertise
- Staff Training
- Customer Relations
- Product Merchandising
- Personnel Training
Timeline
Sales Representative
Russell Cellular Verizon Wireless
05.2023 - Current
Payment Advisor
CMI Group
10.2021 - 04.2023
Store Manager
Little Caesars
08.2020 - 09.2021
Crew Member
Dairy Queen Store
03.2018 - 07.2019
High School Diploma -
Sanford Fritch
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