Kazuki Yamada
Fort Lauderdale,FL
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Sales Representative
True World Foods
02.2021 - 11.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and delivered engaging sales presentations to convey product benefits.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
FC Associate
Amazon
10.2020 - 01.2021
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Maintained compliance with company safety policies and called violations to attention of management.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Selected packing materials based on size, quantity and fragility of package contents.
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Tracked production and quality control systems to proactively identify deficiencies.
Apprentice Trainee
Inspector Homes, LLC
06.2019 - 04.2020
- Kept work areas clean and organized.
- Loaded, unloaded and identified building materials, machinery and tools to distribute tools to appropriate locations.
- Adhered to quality assurance, performance and compliance standards.
- Arrived for work at scheduled time, properly dressed and ready to contribute to team success.
- Inspected completed projects to meet customer expectations.
- Provided excellent customer service and answered questions related to project timelines and costs.
- Maintained relationships with local suppliers for cost-effective materials.
Postal Service Clerk
Japan Postal Service
11.2018 - 06.2019
- Sorted mail according to size, shape and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Used automated mail processing equipment to sort and collate mail.
- Used computer systems to track packages and update client information.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Bachelor of Administrative Studies/ Management - Business Management
Nihon University
Tokyo, Japan 09.2017
Bachelor of International Faculty of Policy Study - International Relations And Affairs
Nihon University
Shizuoka, Japan 03.2014
Skills
- Sales Development
- Records Management
- Customer Service
- Account Development
- Customer Retention
- Sales Forecasting
- Proposal Development
- Lead Prospecting
- Account Management
- Customer Needs Assessment
- Business Development
- Network Development
- Account Servicing
- Client Service
- Sales Consultation
- Client Account Management
- Competitor Research
- Process Improvement
- Prospecting Skills
- Interpersonal Communication Skills
- Systems and Software Expertise
- Product Merchandising
- Strategy Development
- Product and Service Knowledge
- Customer Relations
- Product Promotions
- [Japanese culture, sushi, Japanese products Industry Knowledge
- Relationship Building
- Contract Negotiations
- Sales Expertise
- Performance Improvement
- Product and Service Sales
- Complex Problem-Solving
- Territory Growth
- Strategic Planning
- Promotional Planning
- Expense Reporting
- [Instagram] Marketing
- Self-motivation
- Time management
- Decision making
- Social media savvy
- Sales strategy development
- Active listening
- Multitasking
- Networking abilities
- Market research
- Territory management
- Prospecting clients
- Strong communication
- Goal setting
- Sales presentations
- Inventory Management
- Payment Processing
- Customer Assistance
- Creative Thinking
- Sales Records Management
- Strong Communication and Interpersonal Skills
- Flexible Hours
- Product Demonstrations
- B2B Sales
- Problem-Solving Strengths
Accomplishments
- Managed [$350,000] opportunities per month.
- Ranked top 10% Wagyu competition in nationwide for [2022].
- Ranked Top 4 Japanese rice competition in nationwide for [2023].
Languages
Japanese
Native or Bilingual
English
Professional Working
Chinese (Mandarin)
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Sales Representative
True World Foods
02.2021 - 11.2023
FC Associate
Amazon
10.2020 - 01.2021
Apprentice Trainee
Inspector Homes, LLC
06.2019 - 04.2020
Postal Service Clerk
Japan Postal Service
11.2018 - 06.2019
Bachelor of Administrative Studies/ Management - Business Management
Nihon University
Bachelor of International Faculty of Policy Study - International Relations And Affairs
Nihon University
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