Wade Morrison
Wheaton,IL
Summary
Highly organized Office Manager and Project Coordinator with noted experience in administrative management, project organization, and event coordination. Familiarity and experience with the service vertical of ACE Home Services, and experience with large-scale event planning. Ability to prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in innovative collaboration. Offering these skills and strong work ethic.
Overview
13
13
years of professional experience
Work History
Office Manager
ACE Handyman Services DuPage
02.2022 - 01.2024
- Manage office operations while scheduling appointments for craftsmen with Dispatch program.
- Supervise over 120 projects per month by prioritizing needs and delegating assignments.
- Keep projects on schedule by managing deadlines and adjusting workflows.
- Establish rapport and engage with customers to build lasting professional relationships.
- Create company brand messaging, customer events, promotional strategies, and product commercialization.
- Increase customer engagement through social media with Soci platform.
- Utilized other platforms such as Google LSA, Centermark, Enspire, Pipedrive to manage leads and PPC.
Advertising & Marketing Communications Manager
Shakti Corp.
07.2021 - 01.2022
- Developed advertising tactics and implemented new solutions for increased brand awareness during 6-month contract employment.
- Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
Sales Representative Team Leader
East Side Package
05.2019 - 07.2021
- Supervised sales team of 18 people, stepping in to support employees and deliver smooth sales processes for clients.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
Event Coordinator
Eastern Illinois University
05.2017 - 03.2019
- Created and maintained event expenditures, budgets and timelines in university provided software.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Organized over 20 Summer conferences including with American Legion, IHSA, and Golden Apple
Summer Conference Assistant
Eastern Illinois University
04.2018 - 08.2018
- Oversaw conference rooms, directed visitors, managed reservation system, answered questions and coordinated with vendors.
- Provided assistance and support to staff and campus guests in regard to facility maintenance, security and services.
- Facilitated communication between teams handling catering, audio visual and room setup.
Customer Service Representative
Myer Oil
01.2016 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Addressed customer loyalty card issues and discrepancies
Server Shift Leader
Fujiyama Japanese Steak House & Bar
01.2016 - 09.2017
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Pharmacy Technician & Customer Care Representative
CVS Health
05.2011 - 10.2015
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Assisted customers in selecting over-the-counter medications and health care products.
Education
Bachelor of Science - Geography/Geology
Eastern Illinois University
Charleston, IL12.2023
Skills
- Vendor Negotiations & Relationship Management
- Special Event Planning & Coordinating
- Billing and Payment Processing
- Database Maintenance
- Marketing & Data Analytics
- Microsoft Business Suite proficiency
- CRM proficiency - Pipedrive
- Graphic Design proficiency - Corel & Adobe Suite
- GEM software familiarity including EXPOCAD
- ESRI ArcView & ArcGIS proficiency
Timeline
Office Manager
ACE Handyman Services DuPage
02.2022 - 01.2024
Advertising & Marketing Communications Manager
Shakti Corp.
07.2021 - 01.2022
Sales Representative Team Leader
East Side Package
05.2019 - 07.2021
Summer Conference Assistant
Eastern Illinois University
04.2018 - 08.2018
Event Coordinator
Eastern Illinois University
05.2017 - 03.2019
Customer Service Representative
Myer Oil
01.2016 - 05.2018
Server Shift Leader
Fujiyama Japanese Steak House & Bar
01.2016 - 09.2017
Pharmacy Technician & Customer Care Representative
CVS Health
05.2011 - 10.2015
Bachelor of Science - Geography/Geology
Eastern Illinois University
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