Wade Pasetti
Cape Coral,Fl
Summary
Dynamic Assistant Service Manager at WMF Watercraft and Marine, adept at enhancing customer satisfaction through effective problem-solving and service planning. Proven track record in building strong client relationships, resulting in increased loyalty. Skilled in service management software and committed to delivering exceptional customer service with a positive attitude.
Overview
1
1
Certification
Work History
Assistant Service Manager
WMF Watercraft and Marine
- Assisted in managing customer service inquiries and resolving issues effectively.
- Supported daily operations by coordinating schedules and resources for service teams.
- Learned service management software to streamline task assignments and communication.
- Collaborated with team members to enhance customer satisfaction through improved service delivery.
- Adapted quickly to new processes and protocols within the service department.
- Provided administrative support, ensuring timely completion of routine tasks and reports.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Followed up with customers during and after installations to verify satisfaction.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
Education
Diesel Mechanic
Fort Myers Technical College
Fort Myers, FLHigh School Diploma - Yamaha Certification
Mariner High School
Cape Coral, FL05.2025
Skills
- Customer service focus
- Service planning
- Sales support
- Positive attitude
- Customer service
- Problem-solving
- Reliable and responsible
- Multitasking and organization
- Critical thinking
- Workplace safety
- Trustworthy and honest
Certification
Yamaha certifications
Timeline
Assistant Service Manager
WMF Watercraft and Marine
Diesel Mechanic
Fort Myers Technical College
High School Diploma - Yamaha Certification
Mariner High School
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