Wade Suffield
Austin,Texas
Summary
I have consistently performed as a Tier 1 retention agent by using sales techniques and customer care experience to remain in the top 5 percent of the company for the last year. I managed successfully in retail for over a decade and was recognized for bringing low performing departments to operational excellence throughout my tenure. I also have experience in academic research and military service that I am able to utilize to find original solutions to new problems.
Overview
23
23
years of professional experience
Work History
Retention Agent
Spectrum
Austin, TX
06.2023 - Current
Retained revenue negotiating services with dissatisfied customers while adding additional services and value to increase monthly recurring revenue via remote communication with active account holders.
Appointment Setter
Legacy Housing
01.2021 - 01.2023
- Crafted Advertising ads / posts to generate leads using programs like Word, template.com, and Facebook
- Assisted clients with permit process within 6 county offices
- Coordinated remotely with sales team, county offices, and clients.
Home Care Giver
01.2016 - 01.2021
- Managed home budgets and planned activities
- Instructed brilliant young minds on how to read, write, and do arithmetic up to multiplication and division
- Worked freelance as sales consultant, contractor for house resale, and private tutor.
Chemistry/Biology Laboratory Assistant
Concordia University
01.2014 - 01.2015
- Reorganized and catalogued entire chemistry and biology store-rooms
- Collaborated with professors by proctoring exams and teaching school tutorials in Chemistry and Biology
- Completed certification and employment history for Pharmacy doctoral program.
Pharmacy Technician
Randalls Pharmacy
01.2014 - 01.2015
- Reorganized and catalogued entire chemistry and biology store-rooms
- Collaborated with professors by proctoring exams and teaching school tutorials in Chemistry and Biology
- Completed certification and employment history for Pharmacy doctoral program.
Zone Manager
Lowes Home Improvement
01.2009 - 01.2011
- Oversaw daily/weekly/seasonal activities over 7 departments
- Utilizing operational skills earned the only 3 passing audit scores the store has received in a decade
- Responsible for opening/closing procedures, operational compliance, store safety, and monthly sales for a 40+ million-dollar retail center.
Department Manager
Lowes Home Improvement
01.2005 - 01.2009
- Improved a top 3 shrink department from 5.3% to 0.026% in one year creating regional company record
- Received four commendations of achievement for departmental excellence in Electrical/Paint/ and Home Décor
- Operated as an extra ASM throughout peak seasons on top of regular duties within assigned departments.
Floating Department Manager
Wal-Mart
01.2001 - 01.2004
- Brought bottom departments to operational soundness under store managers supervision
- Captained Wal-Marts first ever safety Olympics for my store
- Forged team to implement all departmental resets per company guidelines.
Education
B.S. Biology -
Concordia University
05.2014
MTP- Lowes Management Training Program -
Lowes Management Programs
01.2008
EMTP- Lowes Entry-Level Management Training Program -
Lowes Management Programs
01.2007
Wal-Mart Entry Level Management Program -
Wal-Mart Management Programs
01.2002
Skills
- Providing proactive, quality customer service
- Successful in understanding customers on an emotional level
- Emphatic listener
- adept at planning, problem-solving, and delegating
- Able to adapt, and grow
- capable of navigating any and all challenges that arise
- ability to break down complex problems, identify their root causes, and come up with fresh solutions
Accomplishments
- Deans list HCC Spring 2011
- Summer
- Fall 2011
- Dean’s List Concordia University Spring 2012
- Summer 2012
- Fall 2012
- Spring 2013
- Summer 2013
- Fall 2013
Research
- An Examination of the Antibiotic Potential of Invasive Plants from the Central Texas Area, 12/01/2013
- An Analysis of Decreased Acidity on Juniperus ashei Soil Environments, 04/01/2014
- An Exploration of Factors of Turbidity Which Influence Nutrient Levels in the Concordia Preserve, 04/01/2014
Extracurricular Activities
SMASH volunteer 2014-2015 Biology Club 2012-2013 Clean Parks Project 2012 Field Day Volunteer 2012 Volunteer Tutoring 2011-2012 Volunteer Texas Childrens Hospital Houston Texas 2011 Cox Elementary Classroom Volunteer 2011-2012 Grandview Elementary School Volunteer 2019-2023 Field Day Volunteer 2020-2022
Timeline
Retention Agent
Spectrum
06.2023 - Current
Appointment Setter
Legacy Housing
01.2021 - 01.2023
Home Care Giver
01.2016 - 01.2021
Chemistry/Biology Laboratory Assistant
Concordia University
01.2014 - 01.2015
Pharmacy Technician
Randalls Pharmacy
01.2014 - 01.2015
Zone Manager
Lowes Home Improvement
01.2009 - 01.2011
Department Manager
Lowes Home Improvement
01.2005 - 01.2009
Floating Department Manager
Wal-Mart
01.2001 - 01.2004
B.S. Biology -
Concordia University
MTP- Lowes Management Training Program -
Lowes Management Programs
EMTP- Lowes Entry-Level Management Training Program -
Lowes Management Programs
Wal-Mart Entry Level Management Program -
Wal-Mart Management Programs