Wade Ventura
Davie,FL
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cinemark
03.2024 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly
- Streamlined store operations for increased efficiency, implementing new processes and procedures
- Developed strong working relationships with staff, fostering a positive work environment
- Conducted employee performance evaluations, providing constructive feedback for growth and development
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels
Team Member
Cinemark
11.2021 - 03.2024
- Guest Services, Handling guest complaints and concerns as well as ticket sales and concerns via the phone
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Developed strong customer service and product knowledge skills to enhance individual and team performance
Education
Bachelor of Science - Business Administration, Business of Health, Pre-Medicine Pathway
Nova Southeastern University, Huizenga College of Business And Entrepreneurship
05.2028
Certification
CPR/BLS
Affiliations And Professional Development
American College of Healthcare Executives (ACHE), Student Member, Member of University ACHE Competition Team
Kiran C. Patel College of Osteopathic Medicine, Dual Admission Program
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Assistant Manager
Cinemark
03.2024 - Current
Team Member
Cinemark
11.2021 - 03.2024
Bachelor of Science - Business Administration, Business of Health, Pre-Medicine Pathway
Nova Southeastern University, Huizenga College of Business And Entrepreneurship