Summary
Overview
Work History
Education
Skills
Certification
Professional Development
Work Availability
Work Preference
Quote
Languages
Interests
Software
Timeline
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WADE CHARLOTIN

WADE CHARLOTIN

Lowell,MA

Summary

Driven IT professional with a robust background in network and ERP systems management at Scully Signal Company, adept in User Account Administration and fostering ITIL Best Practices. Achieved a 70% reduction in password reset tickets through SSO architecture and enhanced IT security, demonstrating exceptional technical support and problem-solving skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Network & ERP Systems Manager

Scully Signal Company
Wilmington, USA
02.2014 - Current
  • Deliver comprehensive enterprise support for 200+ users across multiple departments
  • Implement Single Sign-On (SSO) architecture, reducing password reset tickets by 70%
  • Manage enterprise network infrastructure with 95% SLA compliance
  • Develop and execute IT Security Awareness Program, reducing security incidents by 50%
  • Provide advanced technical support across Windows and Mac OS environments

Desktop Support & Inventory Specialist

Sonoco Packaging Services
Fort Devens, USA
01.2010 - 01.2014
  • Provide Tier 2 technical support for 500+ users with 98% satisfaction rate
  • Implement automated backup solutions for DNS and file servers
  • Optimize ticket management, decreasing resolution time from 4 to 1.5 hours
  • Administer ERP system and improve inventory accuracy from 92% to 99%

Inventory Control Specialist & PC Repair Technician

Avnet
Acton, USA
06.2007 - 12.2009
  • Build and maintain 1000+ custom computers and servers annually
  • Implement electronic inventory tracking system
  • Reduce shipping errors by 30% through enhanced quality control
  • Design cost-effective computer systems

Education

Bachelor of Science - Information Technology

University of Massachusetts Lowell

Associate of Science - Computer Software

Middlesex Community College

Skills

  • Help Desk Support
  • User Account Administration
  • Software/Hardware Installation
  • Remote User Support
  • ITIL Best Practices
  • IT Inventory Management
  • End-User Training
  • Incident documentation
  • Conference room technology setup
  • Backup and restoration
  • Operating Systems: Windows Server
  • Operating Systems: Linux
  • Operating Systems: macOS
  • ITSM Tools: N-able MSP
  • ITSM Tools: SolarWinds
  • Cloud Platforms: Microsoft Azure
  • Cloud Platforms: AWS
  • Security: Network Security
  • Security: SSO
  • Security: Identity Management
  • Programming: Python
  • Programming: SQL
  • Programming: PowerShell

Certification

  • Google Certified Cybersecurity Professional
  • Google Cloud Security Professional (In Progress)

Professional Development

  • BK4-CON 2024 Cyber Security Conference
  • CISCO Live - DevOps & Network Security
  • Sun Annual Conference

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePaid time offHealthcare benefitsPaid sick leave

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Languages

French
Native language
English
Advanced (C1)
C1

Interests

Technology

Sports

AI

Software

Python

Windows Server OS

Timeline

Network & ERP Systems Manager

Scully Signal Company
02.2014 - Current

Desktop Support & Inventory Specialist

Sonoco Packaging Services
01.2010 - 01.2014

Inventory Control Specialist & PC Repair Technician

Avnet
06.2007 - 12.2009
  • Google Certified Cybersecurity Professional
  • Google Cloud Security Professional (In Progress)

Bachelor of Science - Information Technology

University of Massachusetts Lowell

Associate of Science - Computer Software

Middlesex Community College
WADE CHARLOTIN