Wadensky Estimphile
Winston-Salem,NC
Summary
Dynamic bilingual customer service professional with a proven track record at Globe Life And Accident Insurance Company. Expert in processing payments and enhancing customer retention through effective problem-solving and technical support. Skilled in Microsoft Office and complaint tracking, delivering exceptional service that drives customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Bilingual Customer Service Representative
CSWR
08.2024 - 09.2025
- Data entry
-Processed Payments and updated customers demographics
-Setup new accounts and setup service requests
Bilingual Retention Specialist
Globe Life And Accident Insurance Company
08.2023 - 08.2024
-Processed insurance payments
-Updated policy information
-Changing insurance plans
-Supported specialized request such as WOP and APL inquiries
Customer Service Representative
Conduent
11.2019 - 08.2022
-Provided troubleshooting and technical support
-Processed payments and updated customers demographics
-Assisted customers with password resets and account changes
Customer Service Representative
Samsung
05.2017 - 08.2019
-Saving the sale
-Processing payments
-payment plans
-Changing Demographics
-Processing refund
-Setting up returns
-Troubleshooting appliances
Education
Associate of Arts - Business
Ridgewater College
Willmar, MN01-2018
High School Diploma -
H.B Plant High School
Plant City, FL05-2011
Skills
- Simultaneous interpretation
- Complaint tracking
- Consecutive interpretation
- Bilingual translation
- Problem Solving
- Troubleshooting and problem solving
- Microsoft word, excel,outlook
- Sales and retention
- Processing payments
- Phone Etiquette
- Technical Support
Timeline
Bilingual Customer Service Representative
CSWR
08.2024 - 09.2025
Bilingual Retention Specialist
Globe Life And Accident Insurance Company
08.2023 - 08.2024
Customer Service Representative
Conduent
11.2019 - 08.2022
Customer Service Representative
Samsung
05.2017 - 08.2019
Associate of Arts - Business
Ridgewater College
High School Diploma -
H.B Plant High School
Similar Profiles
Stephanie NicholsonStephanie Nicholson
Registered Nurse at Pomelo CareRegistered Nurse at Pomelo Care
Kat FarrellKat Farrell
Lead Systems Operations Engineer at Wells FargoLead Systems Operations Engineer at Wells Fargo
Sarah PattersonSarah Patterson
Clinical Informatics Specialist/Ref. Coordinator at Oak Street HealthClinical Informatics Specialist/Ref. Coordinator at Oak Street Health
Valerie GiambonaValerie Giambona
Inside Sales Representative /Bilingual Customer Service Representative at Visionaire LightingInside Sales Representative /Bilingual Customer Service Representative at Visionaire Lighting
Junior Minabng EnowJunior Minabng Enow
Bilingual Customer Service Representative at NTT DataBilingual Customer Service Representative at NTT Data