Wadner Charles
IT Helpdesk Specialist
Hockley,TX
Summary
Experienced IT Helpdesk Specialist with over 3 years of experience in IT. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
IT Helpdesk Specialist
MIC Group
Brenham, TX
02.2022 - Current
- Maintain existing Active Directory environment consisting of over 100 users
- Stabilize and protect network and PC environment. Migrate to new file server to maximize file sharing performance.
- Perform installations, upgrades, and troubleshooting for 100+ users and 120 devices, including laptops, desktops, printers, and smartphone devices
- Educate 100+ employees on phishing risks reducing successful phishing scams by 90%.
- Collaborate with 10+ vendors to manage licensing/maintenance agreement and resolve IT-related issues.
- Maintain servers and systems to keep networks fully operational during peak periods.
- Patch software and install new versions to eliminate security problems and protect data.
Desktop Support Technician
ABBTECH Professional Resources
Houston, TX
12.2019 - 10.2021
- Resolved 10-15 trouble tickets for users related to hardware and software issues and achieved recognition for resolution times.
- Installed 500+ new PC workstations and laptops with Windows 10 and MS Office 365.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Maintained inventory of cell phones, laptops and peripheral equipment.
Social Studies Teacher
Morton Ranch Junior High School
Katy, Texas
01.2018 - 01.2019
- Planned and implemented integrated Social Studies lessons to meet Common Core Curriculum Standards.
- Utilized technology to enhance student education and grasp of materials.
Hardware Computer Repair Technician
Brooksource
Houston , TX
06.2021 - 12.2021
- Updated asset management system to reflect work performed, monitored daily activity, installed and maintained PC hardware and handled other administrative duties.
- Deployed and tracked assets for customer use.
- Configured hardware, devices and software to set up work stations for employees.
- Imaged and prepared new computers for integration into company networks and systems.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Education
Bachelor’s - Social Science Education
University of South Florida
Skills
System Administration
Information Systems/Network Security
Desktop support
TCP/IP
Excellent Communication
Analytical and Critical Thinking
Certification
CompTIA Security+
Timeline
CompTIA Security+
10-2022
IT Helpdesk Specialist
MIC Group
02.2022 - Current
Hardware Computer Repair Technician
Brooksource
06.2021 - 12.2021
CompTIA Network+
06-2021
Desktop Support Technician
ABBTECH Professional Resources
12.2019 - 10.2021
CompTIA A+
10-2019
Social Studies Teacher
Morton Ranch Junior High School
01.2018 - 01.2019
Bachelor’s - Social Science Education
University of South Florida