Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lance French

Help Desk Support Specialist
Magnolia,AR

Summary

Astute Helpdesk Support Specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Overview

8
8
years of professional experience
3
3
Certifications

Work History

HelpDesk Support Specialist

Intellectual Point
11.2023 - 2 2024
  • Completed technical lectures and hands-on lab training focused on IT support and cybersecurity
  • Developed proficiency in handling user inquiries and troubleshooting common software and hardware issues
  • Enhanced communication skills by effectively interacting with users to diagnose problems and deliver solutions in a clear and user-friendly manner.

Aircraft Maintenance Technician

Travis AFB
10.2015 - 10.2023
  • Applied analytical and mechanical skills to perform detailed diagnostics and repairs, providing a strong foundation for technical support roles
  • Gained valuable experience in following complex technical documentation, a transferable skill essential for IT support.

Education

High School Diploma -

Justin F. Kimball High School

Skills

  • Customer Service
  • Strong Interpersonal Skills
  • Troubleshooting and Hardware Diagnostics
  • Software Installation
  • System Administration
  • Incident Management

Certification

Certified Ethical Hacker (CEH)

Timeline

HelpDesk Support Specialist

Intellectual Point
11.2023 - 2 2024

Aircraft Maintenance Technician

Travis AFB
10.2015 - 10.2023

High School Diploma -

Justin F. Kimball High School

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Lance FrenchHelp Desk Support Specialist