Wafaa Barakat
Summary
Solution-focused Systems Analyst known for high productivity and efficient task completion. Possess specialized skills in data analysis, system design, and project management. Excel in problem-solving, teamwork, and communication, ensuring seamless integration of new systems and technologies into existing infrastructure. Experienced Computer Systems Analyst skilled in assessing, designing, and implementing computer systems to boost efficiency and productivity. Proficient in analyzing user needs, resolving issues, and suggesting enhancements to optimize system performance. Adept collaborator, aligning technology solutions with business objectives. Committed to staying abreast of emerging technologies and industry standards to provide innovative solutions that align with organizational goals.
Overview
11
11
years of professional experience
Work History
Salesforce Business Operations Systems Analyst
Millennium Space Systems A Boeing Company
El Segundo, California
02.2023 - Current
- Worked with stakeholders within the organization to identify project opportunities using Agile intelligence tools such as Tableau and Salesforce
- Reported and provided insights in Salesforce to support the decision-making and strategic planning for mapping functional requirements to cross functional teams
- Conveyed and analyzed revenues and revenue-related metrics in Salesforce to assist management in making decisions as well as spearheaded multiple $1M projects
- Assisted with raw data lead lists, mapping territories, execution of volume stats reports to be presented in Salesforce to stakeholders
- Configured and maintained users, profiles, custom fields, validation rules, page layouts, list views to optimize system functionality, data accuracy, and user experience
- Utilized Salesforce Sandbox environments to test, deploy, and validate custom configurations, ensuring system integrity and seamless implementation of new features
- Analyzed data and provide important visualization and dashboards in Salesforce that clearly communicates complex data in a simple form to non-technical audience
- Translated and used predictive data modeling to increase and optimize customer experiences, revenue generation, targeting other business outcomes
- Administrated all tools & resources including activation of new accounts, reporting, data mining, troubleshooting, and tracking utilization
- Responsible for monthly and annual Salesforce CRM reports and auditing integrity of data
- Collaborated with cross-functional teams to solve business concerns, streamline automation, organizing visual data reports by developing a summary of measurements
- Ensured the results and interaction measures to interpret business necessities in illuminating data requirements estimating the effect of business alternatives on clients
- Designed and developed projects data models using Tableau, Salesforce, Jira, Microsoft Dynamics, visualizations, performance metrics, and analytical dashboards
- Acted as an ally to Program Managers, Project Managers, Engineers, Global Supply Chain, Marketing, Data Scientists and Business Partners teams
- Used Business Intelligence tools that turned data concepts into effective visual communication to support key business decisions for stakeholders
- Assisted in project deployments, organizing data reports, reconciliation, and data quality efforts to enhance on various data integration with cross-functional teams
- Met with various stakeholders, business users, and my cross-functional teams on various projects to deliver data reporting projects through Salesforce
- Mentored teams through the Salesforce interface to report on troubleshooted methods to improve streamline efficiencies with analysis to support end-users
- Responsible for the design, development, and deployment of Salesforce supporting standard reporting & self-service reporting
- Supported in department’s long-term data and analytics strategy road map to establish a robust BI Visualization and Salesforce platform to consolidate data
- Excellent knowledge building Power BI reports, Tableau, Salesforce, Oracle, and App development to translate business requirements
Business Analyst
American International Group (AIG)
Woodland Hills, California
06.2019 - 06.2023
- Managed all aspects of assigned Projects reporting, providing reliable data gathered through both internal and external sources using Salesforce
- Utilized Salesforce Sandbox environments to test and deploy customizations, ensuring a smooth transition to production
- Gathered all relevant data for evaluation and make recommendations about how we can grow and promote the business as a digital-first culture by providing actionable insights that drive strategic direction through Salesforce
- Developed detailed reports and dashboards to provide actionable insights and improve decision-making for stakeholders
- Extracted, cleaned, and manipulated large project reporting (structured and unstructured) for statistical analysis using Salesforce and presented findings in PowerPoint
- Analyzed data for trends and patterns using Salesforce to create visually interesting reports, analyses, presentations, and dashboards that summarize insights about customer needs, desires, pain points and areas for improvement
Business Salesforce Business Systems Administrator
Paysafe Group Merchant Services
Westlake Village, California
05.2016 - 08.2018
- Provided business partners support to Operations Management and Department Leads through Salesforce communication and transparency
- Prepared results and commentary for monthly and quarterly data reporting through Salesforce deliverables such as quarterly business reviews and production reporting
- Worked with the Sr
- Data Reporting Analysis Managers and Stakeholders to onboard new features in Salesforce
- Participated in other special projects and coordinated efforts that directly impacted the data reporting, budgeting, and analysis of the business
Business Salesforce Developer
Hoss Financial
Westlake Village, California
02.2014 - 05.2016
- Developed and customized Salesforce applications using Apex, Visualforce, and Lightning components to meet specific business requirements
- Created and optimized custom objects, workflows, validation rules, and triggers to automate business processes and improve operational efficiency
- Collaborated with cross-functional teams to gather requirements, design solutions, and implement scalable Salesforce features
- Conduct regular pipeline performance analysis in collaboration with program managers to identify trends, risks, and opportunities through Salesforce
Education
Masters of Business Administration -
University of Redlands
08.2020
Bachelor of Arts - Communication
California State University of Channel Islands
06.2017
Skills
- MS Excel
- Web Analytics
- Cognos
- Power BI
- Oracle applications
- Microsoft Dynamics 365
- JIRA
- Confluence
- Qlikview
- SQL
- Tableau
- Salesforce
- JavaScript
- GIS Analysis
- Alteryx Data Visualization reporting
- Smartsheet
- MS Office Applications
- Google Analytics
- Adobe Analytics
- Campaign Analyst
- Microsoft Office Dynamics
- SharePoint
- Snowflake
- Regression Models
- Quantitative analysis
- Qualitative analysis
- Multitasking
- Verbal communication
- Written communication
- Research data reporting
- Analytical abilities
- Problem-solving
- Project management
- Teamwork
- Innovative ideas
- Attention to detail
- Deadline-driven
- Team player
- Results-oriented
- Driven
- Persistent
- Motivated
- Business leadership
- Dedicated
- End-user support
- Business Intelligence
- Software testing
- User Acceptance Testing
- Contract Management
- Resource Management
- Mobile Application Development
- System Upgrades
- Performance Tuning
- Application support
- Version control
- Requirements Gathering
- Network Administration
- Data Modeling
- Technical Documentation
- Equipment Configuration
- Information Security
- Diagnostic Tools
Timeline
Salesforce Business Operations Systems Analyst
Millennium Space Systems A Boeing Company
02.2023 - Current
Business Analyst
American International Group (AIG)
06.2019 - 06.2023
Business Salesforce Business Systems Administrator
Paysafe Group Merchant Services
05.2016 - 08.2018
Business Salesforce Developer
Hoss Financial
02.2014 - 05.2016
Masters of Business Administration -
University of Redlands
Bachelor of Arts - Communication
California State University of Channel Islands
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