Wagner Alarcon

• Enhanced system performance by conducting regular network maintenance and updates.
• Maintained detailed inventory records for all networking equipment, simplifying asset tracking and management practices within the department.
• Ran cabling CAT 5 CAT 6 and installed data drops for new node installations.
• Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
• Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
• Installed patches and performed backups, system builds and image updates.

• Enhanced surveillance capabilities for clients with expert camera placement and configuration.
• Educated clients on proper usage of installed cameras, promoting optimal functionality and longevity of systems.
• Programmed security, access control and CCTV systems.

• Maintained optimal signal strength for customers with precise dish alignment and positioning.

• Enhanced customer satisfaction by efficiently installing and configuring cable TV systems in residential and commercial properties.
• Increased client retention by proactively scheduling follow-up visits to ensure optimal system performance.

responsible for all aspects of installation and maintenance of equipment within a cable television headend. Required to optimize incoming signals from wide variety of sources and process for redistribution to cable systems. Reception and distribution mechanisms include; satellite, off-air antenna, coaxial cable, fiber.

• Improved service quality by regularly inspecting and maintaining fiber optic and RF equipment and tools. (DSAM, Path Track, HP Calan)
• Maintained detailed records of completed work orders, providing accurate documentation for billing and inventory purposes.
• Collaborated with IT team members to design and implement efficient network infrastructure. (CMTS Configuration)