Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wahaab Sameer

Perry Hall,MD

Summary

Dynamic Project Coordinator at TCG - EOP with a proven track record in stakeholder communication and project documentation. Expert in Agile methodology and CRM tools, achieving over 95% customer satisfaction. Adept at cross-functional coordination and problem-solving, driving continuous improvement and successful project outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Project Coordinator/Business Analyst

TCG - EOP, Office of Management and Budget
02.2023 - Current
  • Facilitated project planning, including requirements gathering and scheduling deliverables.
  • Coordinated stakeholder communication to report status, risks, and updates.
  • Created and maintained comprehensive project documentation, including meeting notes and status reports.
  • Led team meetings to enhance collaboration and foster a productive work environment.
  • Conducted post-project client feedback sessions to gather insights for continuous improvement.
  • Coordinated cross-functional teams to ensure alignment on project objectives.

Technical Support Analyst II

Jobvite Inc.
03.2018 - 01.2023
  • Resolved 30+ weekly tickets for cloud-based enterprise ATS using Zendesk and Jira.
  • Diagnosed issues, conducted UAT, and collaborated with engineering teams to address escalated bugs.
  • Developed internal documentation and training materials to enhance support workflows.
  • Performed gap analysis on processes to identify enhancement opportunities.
  • Maintained SLA compliance, achieving over 95% customer satisfaction rating.

Technical Support Analyst

BZY Tech
01.2017 - 02.2018
  • Served as primary contact for technical issues, supporting over 80 enterprise users across six sites.
  • Facilitated implementation of Square POS systems and trained store employees effectively.
  • Provided troubleshooting for hardware devices, including lottery machines and credit card readers.

Education

Bachelor of Science - Health Care Management

Towson University
Baltimore, MD
12-2020

Skills

  • Business intelligence
  • Customer service
  • Problem solving
  • Time management
  • Technical support
  • Agile methodology
  • CRM tools (Jira, Zendesk, Salesforce)
  • SQL proficiency
  • Confluence usage
  • SDLC knowledge
  • Requirements gathering
  • Microsoft Office suite
  • Project management
  • Stakeholder communication
  • Risk assessment
  • Project documentation
  • Cross-functional coordination
  • Customer relationship management

Certification

  • Certified Scrum Master (CSM), Scrum Alliance (2023)
  • Jira Software Board Configuration, Atlassian (2021)
  • ITIL Foundation, ITIL (2020)

Timeline

Project Coordinator/Business Analyst

TCG - EOP, Office of Management and Budget
02.2023 - Current

Technical Support Analyst II

Jobvite Inc.
03.2018 - 01.2023

Technical Support Analyst

BZY Tech
01.2017 - 02.2018

Bachelor of Science - Health Care Management

Towson University

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