Wahilenny Villalona
Boston,MA
Summary
Driven professional with a proven track record at Sweetgreen, excelling in customer service and problem-solving. Demonstrated ability to enhance team efficiency and customer satisfaction through clear communication and a positive attitude. Skilled in maintaining high standards of organization and safety, contributing significantly to workplace achievements.
Overview
3
3
years of professional experience
Work History
Team Member
Sweetgreen
11.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
Customer Service Cashier
Rainbow Shops
06.2021 - 03.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
No Degree - Medical Assisting
Bunker Hill Community College
Charlestown, MA05.2025
High School Diploma -
The English High School
Jamaica Plain, MA06.2021
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Creativity and Innovation
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Team Member
Sweetgreen
11.2022 - Current
Customer Service Cashier
Rainbow Shops
06.2021 - 03.2023
No Degree - Medical Assisting
Bunker Hill Community College
High School Diploma -
The English High School
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