Wahna Htoo
Buffalo,NY
Summary
Dynamic shift manager with skills in customer service and team leadership. Skilled in records management systems, I effectively trained new hires and resolved customer concerns, ensuring high satisfaction levels. My ability to manage cash transactions accurately contributed to operational efficiency in a fast-paced environment. I’m able to handle many tables and achieve happy customers.
Overview
3
3
years of professional experience
Work History
Shift Management
Zuleris Hernandez
2156 Niagara St, Buffalo, NY 14207
05.2024 - Current
- Managed opening shifts and training new hires with service and kitchen.
- Managed money and technology including counting safe, data in sales and labor, and changing draws.
- Manage crew members leading them and putting them in different positions and roles.
- Dealing with customers and their complaints and concerns.
Waitress, Hostess
Khinhtet Aung
153 Elmwood Ave, Buffalo, NY 14201
02.2023 - 06.2023
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to coordinate food preparation and presentation.
- Assisted in training new team members on menu knowledge and service protocols.
- Handled cash transactions accurately, maintaining balanced cash register throughout shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
No Degree -
Hutchison Central Technical High School
256 S Elmwood Ave, Buffalo, NY 14201Skills
Shift management
Records management systems
Customer service
Timeline
Shift Management
Zuleris Hernandez
05.2024 - Current
Waitress, Hostess
Khinhtet Aung
02.2023 - 06.2023
No Degree -
Hutchison Central Technical High School