Wajeeha Raza
Richmond
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
2
2
years of professional experience
Work History
Member Front Line Cashier
Sam’s Club
Richmond
04.2025 - Current
- Offered loyalty program discounts to customers when appropriate.
- Ensured proper use of coupons during checkout process.
- Organized checkout lanes to ensure efficient customer flow.
- Greeted customers upon entering the store and provided assistance as needed.
- Handled customer complaints professionally and referred them to managers when necessary.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Operated cash registers, handling cash, credit, and debit transactions accurately.
- Assisted customers with locating items and providing recommendations based on preferences.
- Operated cash registers, scanners, and computers to itemize and total customer purchases.
- Checked personal identifications during alcohol purchases.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Scanned items and checked pricing on cash register for accuracy.
- Processed returned merchandise by strictly following store return and exchange procedures and policies.
- Promote membership upgrades and store credit cards.
Floor Supervisor
Lovisa
Katy
09.2023 - 04.2025
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Monitored inventory levels and placed orders for additional stock as required.
- Processed customer payments accurately and efficiently.
- Resolved customer complaints in a timely and professional manner.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Maintained a clean, organized, and safe work environment at all times.
- Performed daily opening and closing procedures according to established guidelines.
- Managed cash register operations including deposits, withdrawals, transfers.
- Created reports summarizing store operations performance and identified opportunities for improvement.
- Coordinated with vendors regarding product availability, pricing information, delivery schedules.
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Taught junior employees proactive strategies to meet operational and sales goals.
Sales Associate
Tommy Hilfiger
Katy
05.2023 - 12.2023
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
- Recommended, selected and located merchandise based on customer desires.
- Ticketed, arranged and displayed merchandise to promote sales.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Lead Sandwich Artist
Subway
Richmond
01.2023 - 08.2023
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Stocked shelves with products and supplies.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Organized inventory for efficient restocking of products.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Trimmed meats and cheeses for sandwiches as needed.
- Followed established procedures for handling money transactions accurately.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Upsold additional items to increase store profits.
Education
High School Diploma -
Foster High School
Richmond, TX06-2020
Skills
- Team Leadership
- POS System Operations
- Customer Satisfaction
- Performance Improvement
- Stock Management
- Team Supervision
- Performance Coaching
- KPI Monitoring
- Promoting Sales & Promotions
- Customer service
- Time management
- Cleanliness and organization
- Employee Motivation
- Retail Marketing
Languages
- Urdu
- Hindi
Timeline
Member Front Line Cashier
Sam’s Club
04.2025 - Current
Floor Supervisor
Lovisa
09.2023 - 04.2025
Sales Associate
Tommy Hilfiger
05.2023 - 12.2023
Lead Sandwich Artist
Subway
01.2023 - 08.2023
High School Diploma -
Foster High School