Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wakiem Abraham

Louisville

Summary

Dedicated and results-driven Customer Service Representative with over 5 years of experience in providing exceptional customer service and support. Proven track record of resolving customer issues efficiently and effectively, resulting in high customer satisfaction ratings. Skilled in multi-tasking, problem-solving, and building strong relationships with customers to ensure a positive experience. Seeking to leverage my expertise to contribute to a dynamic team and drive continued success in delivering top-notch customer service.

Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Overview

4
4
years of professional experience

Work History

Cashier Team Lead

PGA Tour Superstore
Louisville
03.2025 - 04.2025
  • Ensured compliance with all safety regulations while performing tasks.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Coordinated with other departments when additional support was needed during peak hours.
  • Processed refunds and exchanges according to company policy.

Team Member

Whistle express car wash
Jeffersonville
07.2024 - 11.2024
  • Assisted in inventory management, ensuring stock levels met demand without excess.
  • Assessed company operations for compliance with safety standards.
  • Looked for ways to go above and beyond job requirements.
  • Collaborated with team members to achieve daily goals.
  • Determined consumer needs to provide products and services appealing to larger market.

Golf Caddie

Youth on Course
Louisville
07.2021 - 08.2024
  • Maintained cleanliness and organization of golf equipment, ensuring a professional and enjoyable experience for players.
  • Collaborated with golfers to enhance their experience on the course by providing valuable insights and recommendations.
  • Provided exceptional customer service by carrying golf bags, offering club advice, and assisting players with course navigation.
  • Maintained cleanliness of all equipment used by golfers during rounds.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.

Cashier

Chick-Fil-A
Louisville
04.2024 - 06.2024
  • Collaborated with team members to achieve daily sales goals and promote customer satisfaction.
  • Assisted in inventory management, including restocking products and conducting regular audits.
  • Provided exceptional customer service by actively engaging with customers and addressing their needs.
  • Participated in team meetings to discuss goals, strategies, and areas for improvement.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Education

High School Diploma - College Prep

Waggener High School
St Matthews, KY
04.2025

Skills

  • Caddie
  • Dedicated and results-driven
  • Customer Service
  • Adaptable
  • Leadership
  • Communication
  • Critical thinking
  • Motivation
  • Ability to work independently
  • Ability to work well with others
  • Customer service
  • Point of sale
  • Cash handling
  • Team collaboration
  • Manager support
  • Time management abilities
  • Credits and refunds
  • Multitasking
  • Product scanning
  • Team management
  • Cooperative attitude
  • Positive attitude
  • Gift Cards Handling
  • Retail software proficiency
  • Sales forecasting
  • Money handling
  • Self motivation
  • Task prioritization
  • Online order picking
  • Reliability
  • Organizational skills
  • Active listening
  • Cleaning and sanitizing
  • Empathy and patience
  • Cash management
  • Heavy lifting

Timeline

Cashier Team Lead

PGA Tour Superstore
03.2025 - 04.2025

Team Member

Whistle express car wash
07.2024 - 11.2024

Cashier

Chick-Fil-A
04.2024 - 06.2024

Golf Caddie

Youth on Course
07.2021 - 08.2024

High School Diploma - College Prep

Waggener High School
Wakiem Abraham