Wakila Johnson
Simpson Housing Services
M,GA
14
years of professional experience
Detail-oriented Front Desk Coordinator with expertise in managing operations and delivering outstanding customer service. Streamlines administrative processes, schedules appointments, and fosters a professional office atmosphere. Communicates effectively to handle inquiries and direct visitors, enhancing daily operations. Committed to creating positive first impressions and supporting office efficiency through innovation and continuous improvement.
Work History
Front Desk Coordinator
4 Years 5 Months- Welcome guests as soon as they arrive at the office.
- Direct visitors to the appropriate person, office, or meeting room.
- Maintained orderly reception area to enhance guest experience.
- Provided accurate information in-person and via phone/email to support guest inquiries.
- Greet donors and receive scheduled in-kind donation deliveries.
- Monitored inventory levels to ensure adequate stock availability. and ordering office supplies.
Regulatory Analyst Assistant
2 Years 11 Months- Monitored and oversaw of energy conservation programs, ensuring that all corporate and regulatory requirements are met.
- Assisted in preparation of regulatory filings, contributing to timely submissions.
- Assisted regulatory staff on various projects and training sessions.
Financial/Front Desk Coordinator
1 Year 5 Months- Built strong relationships with patients and facilities to enhance communication and trust.
- Coordinated document verifications with insurance companies to ensure compliance and accuracy.
- Generated detailed quotes for treatment plans based on patient needs and insurance coverage.
Reimbursement Specialist
5 Years 1 Month- Coordinated with accounting to streamline EFT payment processes.
- Completed weekly and monthly billing to ensure the continuation of care for children.
- Processed insurance claims and reconciled denials for behavioral health reimbursement accuracy.
- Verified eligibility, benefits, and authorization requirements for client service coverage.
- Resolved claim rejections through payer follow-up and corrected billing documentation.
Education
High School Diploma
Skills
Reception Management
Customer Service
Customer Relationship Management
Administrative Skills
Documentation/Reporting
Record Keeping
Business Operations
Time Management
Organizational Skills
Visitor Engagement
Conflict Resolution
Collaboration Techniques
Good Communication
MS Office Suite
Flexible & Dedicated
CORE COMPETENCIES
- Supporting office staff.
- Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
- Attention for detail and skilled in multitasking to prioritize and manage multiple tasks.
- Solid time management with high precision in delivery in a deadline-oriented environment
- Great team player who loves to establish trust and a collaborative work environment.
- Outstanding interpersonal skills with strong team spirit and great respect for diversity.
- Proficient in computer systems and Microsoft Office.
Section name
WJ
RESUME
RESUME
Timeline
Front Desk Coordinator
Simpson Housing Services
06.2022 - CurrentRead More
Regulatory Analyst Assistant
CenterPoint Energy
06.2019 - 05.2022Read More
Financial/Front Desk Coordinator
Community Dental Care
10.2017 - 03.2019Read More
Reimbursement Specialist
Washburn Center for Children
09.2012 - 10.2017Read More
North Community High School
High School Diploma
Read More