Wakonda Ronne
HOBBY LOBBY CORPORATE
Moore,USA
1
Certification
10
years of professional experience
Results-oriented Payroll, Garnishment, Medical Clinic/DME Manager with 15 years of experience in overseeing business office functions. Expertise includes financial analysis, billing, insurance verifications, credentialing, and compliance. Led teams to optimize workflow and consistently meet operational goals. Customer service professional with strong ability to deliver high-quality support and enhance customer loyalty. Excelled in resolving escalated customer issues and implementing solutions that align with company goals. Known for collaborative teamwork, adaptability to changing needs, and focus on achieving impactful results.
Work History
Payroll/Garnishment
4 Years- Processed payroll and garnishments for over 25,000 employees across multiple states using Kronos and SAP, meeting strict deadlines while managing vacation payouts, tips, garnishments, and terminated employee payments, ensuring compliance with state payroll and garnishment laws.
- Ensured timely completion of payroll for all employees, adhering to strict deadlines.
- Trained managers on payroll processes for new store openings using Kronos and SAP payroll systems, facilitating smooth implementation of payroll practices.
- Communicated with vendors, stores, and employees regarding payroll and garnishment guidelines.
Payroll Agent Temp
1 Year- Conducted payroll research project for Tinker Federal Credit Union to address issues in new payroll system implementation. They implemented a new payroll system 2 years ago. The new payroll system had glitches that caused the payroll not to be processed correctly. Researched each employee's payroll for the last 2 years to confirm compliance with payroll policies, annual leave, and hours processed correctly.
- Facilitated client interactions to assess needs and provide tailored solutions.
- Developed comprehensive candidate profiles to enhance recruitment processes.
- Streamlined communication channels between clients and candidates for improved efficiency.
Payroll Agent
1 Year- Processed payroll for over 3,000 employees across multiple states using Kronos, ADP, and Hyatt payroll systems, ensuring timely execution of payroll and accurate processing of vacation payouts, tips, and terminations. Knowledgeable regarding all state payroll laws.
- Purchased new hotels and trained managers on the payroll process using Kronos and ADP payroll systems.
- Executed payroll processing within established deadlines to ensure timely employee compensation. 100% of the time.
Training Supervisor
1 Year- Managed Training department, interviewing, hiring, on/off boarding of all employees. Managed 300 employees to meet quality and retention goals. Created monitoring strategies to ensure that employees are performing job duties according to training. Evaluates job performance of training team and management team.
- Improved employee retention by 30% by creating training classes and tests for every 30, 60, 90,180, and 360 days.
- Developed disciplinary guidelines for training classes, addressing class disruptions and enhancing retention.
- Reduced billing held sales from $3M to $150,000 in first year while managing top held sales call centers in the company.
Healthcare & Insurance Operations Supervisor
1 Year- Manage business process outsourcing production of provider data maintenance. Provide leadership and coaching for 150 subordinates as well as maintain oversight in daily inventory, production, payroll, contracting, and quality goals. Manage the hiring, staffing, on/off boarding, training, project management, and maintenance of a diverse and effective workforce to ensure adherence to client SLA (Service Level Agreement) Assisted in managing all SLA (Service Level Agreement) clauses and margins of the account. Monitors daily progress/status and adjusts to ensure optimal performance. Directed the efforts of others in the achievement of the strategic and operational objectives of the group. Drove the growth of the account through seamless operational delivery.
- Boosted monthly production efficiency by implementing streamlined processes.
- Elevated monthly quality scores by enforcing rigorous quality control measures.
Education
High School Diploma - Pre-Nursing
Sixty-two credit hours
Skills
Payroll Administration
Payroll management
Payroll Compliance
Payroll Auditing
Payroll Support
Employee Onboarding
HR Coord Compliance
Compliance
Contracting
Insurance verification
Employee Records
Credentialing
Electronic Health Records
Medical Billing
Medical Clinic Scheduling
Accounts payable
Kronos
ADP
Ceridian/Dayforce
Paycom
SAP
Phycon
Greenway
E Clinical
Phresa
Med track
Quick Books
Microsoft
Excel
Outlook
Management
Progressive Discipline
Problem-solving
Customer service
Problem-solving
Critical thinking
Call center experience
Conflict resolution
Problem resolution
Customer satisfaction measurement
Call center operations
Scheduling
Team development
Teamwork and collaboration
Time management
Accomplishments
Supervised team of 450.00 staff members.
- Achieved [increase of 30% retention by completing and developing disciplinary guidelines for training class to increase retention rates and efficiency.
- Achieved increase in production from 33% to 222% in 2 months from through effectively helping with developing training programs to focus on production.
- Achieved improve monthly quality scores from 25% to 96% in 2 months through effectively helping with developing training programs focused on quality.
- Collaborated with team of 20 to interview and hire 100 billers, computers, and system access for all billers in the development of billing department in 1 month.
- Achieved 100% accuracy by completing payroll within deadlines with accuracy and efficiency.
- Collaborated with team to process payroll /garnishment for 50,000 employees in the development of training store manager on Kronos and SAP.
- Collaborated with team to process payroll for for 3,000 in the development of training hotel managers on Kronos and ADP.
- Documented and resolved billing held sales of $3M which led to $150.000 in less than 1 year.
Affiliations
Oklahoma City Chamber of Commerce
Certification
- HPAA Training - 20 years
- Character First Training - 5 years
- Progressive Discipline Training - 15 years
- Six Sigma Training - 6 months
- Sales Training - 10 years
- Customer Service Training - 20
Languages
English
Full Professional
Timeline
Payroll/Garnishment
HOBBY LOBBY CORPORATE
01.2022 - 01.2026Read More
Payroll Agent Temp
ROBERT HALF
01.2021 - 01.2022Read More
Payroll Agent
HYATT SHARED SERVICES
01.2019 - 01.2020Read More
Training Supervisor
NTT DATA SERVICES
01.2018 - 01.2019Read More
Healthcare & Insurance Operations Supervisor
NTT DATA SERVICES
01.2016 - 01.2017Read More
Oklahoma City Community College
High School Diploma from Pre-Nursing
Read More