Angelia Carstarphen
Harlem,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Wage Garnishment Operations Specialist
ADP
Augusta, GA
07.2012 - 02.2022
- Audits various Garnishment types in WGRS and WFN pay system
- Maintain the awareness of all at risk clients
- Awareness of the Federal and State regulations for all Garnishment Types
- Mentors new hires
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained positive working relationship with fellow staff and management.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Coordinated resources and personnel to complete projects on time and within budget constraints.
- Assisted with the development of project plans for new initiatives or process improvements.
Tele Data Representative
ADP
Augusta, GA
09.2010 - 07.2012
- Receive payroll data via telephone, fax or email from the Easy Pay client base and enter into the AS400 data entry system in a team environment
- Timeliness when calling clients and ensures all data is entered correctly
- Communicate and answer basic client inquiries regarding payroll and tax information
- Stay up to date on changes in Federal and State Tax Information and changes.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Quality Analyst, Intake Coordinator
Teleperformance-WellCare
Augusta, GA
06.2008 - 03.2010
- Respond to member, provider, and other inquiries regarding all aspects of Well Care
- Responsible for listening to and scoring calls of CSRs to ensure proper call handling, ensure info is received and given properly in accordance with HIPAA laws
- Assist providers with complaints, direct point of contact for providers who are concerned with authorizations, reimbursement, etc
- Process/update patient authorizations in accordance with HIPAA laws.
- Assisted in the development of Quality Assurance procedures and protocols.
- Evaluated performance metrics from existing processes to recommend improvements in product quality.
- Participated in continuous improvement initiatives by suggesting changes or modifications to existing processes or procedures.
Education
Stillman College
Faith Christian Academy
Skills
- Knowledgeable in Microsoft office products, quick learner and able to apply learned skills
- Relationship Building
- Improvement Plan Knowledge
- Process Improvement
- Analytical Thinking
- Database Management
- Team Support
- Administrative Support
- Payroll Administration
References
References available upon request.
Certification
- Human Resourse Management- University of Georgia
Timeline
Lead Wage Garnishment Operations Specialist
ADP
07.2012 - 02.2022
Tele Data Representative
ADP
09.2010 - 07.2012
Quality Analyst, Intake Coordinator
Teleperformance-WellCare
06.2008 - 03.2010
Stillman College
Faith Christian Academy