Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wakyta Charles

MIAMI,Florida

Summary

Front Desk Associate with solid administrative, customer service and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. I'm well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings. I'm Hospitable Front Desk Associate with 2 years of experience. Dedicated to complete guest satisfaction and paying attention to special needs. Excellent memory and success at detail-oriented services. I am self-motivated highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. I'm great when greeting and communicating with others to maintain positive atmosphere. Polite and accommodating I bringing many years of experience in hospitality settings. However I am Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. I'm every knowledgeable about handling reservations and accounting functions with little oversight. With solid administrative, customer service and financial management skills. I am a team player dedicated to maximizing customer loyalty with exceptional support. AS well as a motivated floor clerk with 3-year track record of success in providing exceptional service and sales support. I am superior strong team player committed to assisting my co-workers and management with all activities necessary for us to succeed.

Overview

11
11
years of professional experience

Work History

Front Desk Associate

L.A. Fitness
North Miami, FL
North M - Current
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.

Floor Staff Member

Converse
Converse, IN
05.2017 - 08.2018
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.

Cashier

Forever 21
Miami Beach, FL
05.2016 - 07.2018
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.

Cashier

A'GACI
PEMBROKE PINES, FL
06.2015 - 09.2015
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers.

Education

Bachelor of Science - Administration of Justice

Texas Southern University
Houston, TX
12.2022

High School Diploma -

Everglades High School
Miramar, FL
06.2018

Skills

  • Fluent in French and Spanish
  • Effective planning
  • Administrative skills
  • Listening skills
  • Credit and cash payments
  • Safety and security procedures
  • Company policies and procedures
  • Multi-line phone systems
  • Cash transactions
  • Hospitality services

Timeline

Floor Staff Member

Converse
05.2017 - 08.2018

Cashier

Forever 21
05.2016 - 07.2018

Cashier

A'GACI
06.2015 - 09.2015

High School Diploma -

Everglades High School

Bachelor of Science - Administration of Justice

Texas Southern University

Front Desk Associate

L.A. Fitness
North M - Current
Wakyta Charles