Waldo J. Rosario
Lawrenceville,GA
Summary
Experienced professional focused on meeting or exceeding objectives seeking Customer Service Associate and sales Associate position. Results-driven professional seeking position as Customer Service and Sales Associate. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Order Management Specialist
Celanese Corporation
Dallas, Texas
01.2012 - 02.2013
- Responsible for effectively managing the coordination of order review with a wide range of critical component suppliers
- Identify priority shipments or vendors to be called about status of orders
- Update the planning system with any new dates and comments as provided by supply base
- Communicate with Material Planners as required in relation to critical PO maintenance
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
Experience , Wholesale Manager
Lunex Telecom
Duluth, Georgia
01.2014 - 01.2019
- Responsible for integrating and maintaining relations with new and existing Voice and SMS carriers; and negotiating termination prices, to help improve retail business margins
- In charge of new customers onboarding process, including technical interconnection
- Responsible of Voice and SMS routing; preserving the best quality possible at the most competitive cost
- Supervise the Network Operation Center, in collaboration of the IT department; reporting and/or escalating technical issues to underline Voice or SMS carrier
- Provide traffic and provisioning for wholesale business
- Receive and upload rate decks from voice and SMS vendors using SBC software.
Chat Sales Consultant
E-Tech
Dallas, Texas
01.2013 - 01.2014
- Responsible for fielding inbound chats from potential and existing customers and selling the products and services for one of E-Tech’s innovative technological clients
- Engage with customers using the Customers Engaging Model.
- Responded to telephone and in-person requests for information.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
Field Sales Associate
Kare Distribution
Amarillo, Texas
01.2010 - 01.2011
- Managed and developed sales routes in ethnic and Hispanic market in the Texas Panhandle area
- Responsible for selling, filling orders and providing high-quality customer service to existing account base, while achieving financial targets
- Implemented POS and merchandising plan to provide clients with proper materials and consulting
- Visited key customers repeatedly to promote retention and relationships.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
Assistant Sales Manager
Tricom
Santo Domingo
01.2007 - 01.2009
- Managed business relations with international carriers
- Responsible for identifying termination traffic buying opportunities and managing vendor accounts
- Assured quality standards for outbound traffic by monitoring performance indicators (ASR, ACD, etc.) and managing routing scheme
- Created and planned marketing strategies and tactics for retail products in the US market
- Designed pricing strategies, promotions, and communications to accomplish annual goals
- Developed new products in coordination with the Software, Engineering, Accounting, and Finance departments
- Worked with ad agency to develop and manage radio and print campaign for the Dominican market in the US Northeast area
- Created annual budget for revenues, earnings, customer acquisition, churn rate and traffic strategies
Senior Sales Representative
Verizon Dominicana
Santo Domingo
01.2001 - 01.2007
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Served as the liaison between the Accounting and Finance departments
- International
- Services group
- Developed a market forecasting model
- Improved numerous sales and revenue reports
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
- Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.
Education
Master’s Degree - Business Administration
Universidad Latina de Costa Rica
Bachelor’s Degree - Marketing
Pontificia Universidad Católica Madre y Maestra
Skills
- Negotiation
- Outstanding interpersonal skills
- Upbeat and Positive Personality
- Microsoft Word, Excel,
- PowerPoint, Outlook
- Sharp analytical thinking
- Time Management
- Organization
- Spanish: speaking, reading, writing
- Data Entry and Maintenance
- Exceptional Communicator
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Customer Support
- Customer Account Management
- Preparation of Demonstrations
- Understanding Customer Needs
- Selling Skills
- Reporting knowledge
- Contract Negotiation
Languages
Spanish
Native or Bilingual
Timeline
Experience , Wholesale Manager
Lunex Telecom
01.2014 - 01.2019
Chat Sales Consultant
E-Tech
01.2013 - 01.2014
Order Management Specialist
Celanese Corporation
01.2012 - 02.2013
Field Sales Associate
Kare Distribution
01.2010 - 01.2011
Assistant Sales Manager
Tricom
01.2007 - 01.2009
Senior Sales Representative
Verizon Dominicana
01.2001 - 01.2007
Master’s Degree - Business Administration
Universidad Latina de Costa Rica
Bachelor’s Degree - Marketing
Pontificia Universidad Católica Madre y Maestra
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