WALEED AL MASRAF
Cuyahoga Falls,OH
Summary
Responsible Group Leader with 16 years of experience in large and diverse business in Dubai that's deal with construction, commercial and real-estate. Hardworking individual consistently achieves 100% quality goals while exceeding production targets.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Senior Group Manager
Al Naboodah Group Enterprises
Dubai
12.2007 - 05.2023
- Lead strategic planning initiatives to develop and implement long-term goals for the team.
- Collaborated with other departments to ensure successful execution of projects.
- Managed budgeting
- Coordination with government authorities
- Daily basis management duties
- Creating and helping on creating cutting cost softwares
- Monitored performance metrics and developed strategies to improve efficiency.
- Provided coaching and mentoring to direct reports on a regular basis.
- Recruited, interviewed, onboarded and trained new team members.
- Developed process improvements to optimize business operations.
- Implemented changes to increase customer satisfaction levels.
- Reviewed all project deliverables prior to submission to ensure quality standards were met.
- Created and maintained effective working relationships with stakeholders across the organization.
- Ensured compliance with company policies and procedures.
- Actively participated in departmental strategy discussions.
Education
BBA - Business Management
University of Dubai
Dubai 04-2017
Skills
- Corporate Communications
- Human Resources Management
- Product Management
- Organizational Development
- Innovation management
- Continuous Improvement
- Quality Control
- Verbal and written communication
- Staff Management
- Relationship Building
- Operations Management
- Issue Resolution
Timeline
Senior Group Manager
Al Naboodah Group Enterprises
12.2007 - 05.2023
BBA - Business Management
University of Dubai