WALEED ZAMAN
Houston,TX
Overview
3
3
years of professional experience
1
1
Certification
Work History
Gas Station Customer Service Representative / Valero
Valero Gas Station
Houston, TX
04.2020 - 10.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Reported on financial results including balance sheets, income statements, and cash flow statements.
- Responded proactively and positively to rapid change
- Met customer call guidelines for service levels, handle time and productivity.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Conducted market research to identify trends and customer needs.
Education
Bachelor of Science - Management Information Systems, Accounting
University of Houston - Clear
12.2024
Skills
- SKILLS
- Budget Forecasting Expertise
- Financial Portfolio Management
- Data Research and Validation
- Evidence-Based Decision Making
- Analytical Thinking
- MS Excel
- Programming Languages: Java, C#, Net, Python
Certification
GOOGLE DATA ANALYTICS (2023)
Projects
Card Game Simulation (Python)
- Developed a card game simulation in Python to simulate a poker-like game.
- Created functions for card generation, dealing cards, and evaluating poker hands (e.g., flush, four of a kind).
- Implemented scoring logic to assess the strength of each player's hand.
- Conducted testing with test cases to ensure the accuracy of hand-checking functions.
- Utilized object-oriented programming principles for modularity and readability.
- Demonstrated proficiency in algorithmic thinking and problem-solving.
Timeline
Gas Station Customer Service Representative / Valero
Valero Gas Station
04.2020 - 10.2022
Bachelor of Science - Management Information Systems, Accounting
University of Houston - Clear
GOOGLE DATA ANALYTICS (2023)
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