Sarah Maklouf
Flordia,Florida
Summary
Proven customer service expert with a track record of enhancing customer loyalty at Valero Gas Station, adept in cleaning and sanitation, and skilled in resolving complaints with professionalism. Mentored new employees, demonstrating exceptional teamwork and collaboration. Achieved a balanced register consistently, showcasing meticulous cash handling abilities.
Overview
5
5
years of professional experience
Work History
Valero Gas Station
Casheir
09.2020 - 06.2024
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Pumped gas for guests and took payments.
- Handled customer inquiries and resolved issues promptly, ensuring repeat business.
- Resolved customer complaints, restoring satisfaction with prompt and courteous service.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Trained and mentored new employees on company procedures and safety protocols.
711
Cashiers
04.2019 - 09.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
Bachelor in History - History
Misr Language School
Giza Governorate Egypt07-2010
Skills
- Customer Service
- Cleaning and sanitation
- Customer service and assistance
- Teamwork and Collaboration
Languages
English
Arabic
Timeline
Valero Gas Station
Casheir
09.2020 - 06.2024
711
Cashiers
04.2019 - 09.2021
Bachelor in History - History
Misr Language School
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