Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Waleka Richards

Customer Service Rep
Federal Way,WA

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

House CleanerIn-Home CaregiverDispatcherCustomer Service Representative

Work Type

Full TimeGig Work

Location Preference

On-SiteRemote
Location: Federal Way, WA, USTacoma, WA
Open to relocation: No

Salary Range

20/hr - 120/hr

Important To Me

Career advancementHealthcare benefitsWork from home optionPaid time offPaid sick leave

Summary

Professional with deep expertise in maintaining cleanliness and order in hospitality environments. Ensures high standards in all tasks, emphasizing teamwork and adaptability to meet changing needs. Skilled in time management, attention to detail, and customer service. Known for reliability and strong commitment to achieving results.

Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.

Overview

27
27
years of professional experience

Work History

House Cleaner

Royal Touch Cleaning Service
Renton, WA
07.2019 - Current
  • Cleaned residential and commercial spaces, ensuring high standards of cleanliness and customer satisfaction.
  • Organized cleaning schedules efficiently, maximizing productivity across multiple client sites.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
  • Adhered to professional house cleaning checklist.

Landscaper

Upland Drive Lawn Care & Maintenance
Tukwila, WA
07.2024 - 04.2026
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Applied fertilizers and pesticides to outdoor areas according to safety standards.
  • Handle structural repairs (roof, foundation, parking lot and fixtures).
  • Performed weekly groundskeeping and building maintenance for multiple satisfied customers.

Live-In Elderly Caregiver

Independent Care
Federal Way/ Tacoma, WA
10.2020 - 01.2025
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Administered medications accurately, following prescribed schedules and protocols.
  • Monitored health conditions, reporting changes to healthcare providers promptly.
  • Assisted in the maintenance of personal hygiene for clients, promoting dignity and self-esteem in daily routines.
  • Ensure the safe, accurate delivery of nutrition while maintaining the feeding pump equipment, flush tube before and after feeding.
  • Change feeding bag, fill with formula, prime feeding tube, monitor patient, and alarm on device.

Refurbisher

Med Beds
Tukwila, WA
03.2022 - 08.2024
  • Operated and maintained various hand tools and machinery for refurbishing processes.
  • Diagnosed issues with medical beds, performing repairs to restore functionality effectively.
  • Disassembled items to prepare for finishing using hand tools.
  • Consistently met or exceeded performance targets through meticulous attention to detail and strong work ethic.

Warehouse Packer

People Ready Temp Agency
Fife, WA
05.2017 - 12.2022
  • Packaged products accurately for shipment, ensuring quality control standards met.
  • Trained new staff on proper packing techniques and warehouse safety procedures, enhancing team productivity.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Operated manual pallet jacks to move and store materials.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Hospitality Worker

Roadway Inn Hotel
Fife, WA
08.2020 - 06.2022
  • Utilized appropriate cleaning agents and tools to ensure effective sanitation and safety protocols.
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Changed bed linens and collected soiled linens for cleaning.
  • Assisted with front desk operations, managing check-ins and check-outs efficiently.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.

In-Home Caregiver

Individually Contracted
Friendswood, TX
01.2010 - 08.2016
  • Monitored client health and reported changes to families or healthcare professionals.
  • Monitor progress and document changes to keep the patient's family updated.
  • Monitored client progress regularly, adjusting care plans as necessary for optimal results.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Change the catheter drainage bag, wash, clean, and apply the prescribed ointment, dress the sore with sterile bandages and keep the rotated.
  • Program settings on eternal feeding pump, replace feeding bag, maintain the pumps feeding rate is accurate for patient delivery, reset device alarm when triggered, and flush feeding tubes to clear any blockage.



Receptionist

West 34th St.
Houston, TX
02.2011 - 07.2014
  • Managed multi-line phone system, efficiently routing calls to appropriate personnel.
  • Maintained organized appointment schedules for staff, enhancing operational flow.
  • Developed and maintained filing systems, enhancing document retrieval processes.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Corresponded with clients through email, telephone, or postal mail.

Dispatcher

Las Vegas Limousines
Las Vegas, NV
05.1999 - 09.2004
  • Managed communication between drivers and clients, addressing inquiries and resolving issues efficiently.
  • Dispatched 75+ limousines daily to the destination.
  • Record pick-up and drop-off times.
  • Managed client communications to ensure satisfaction and resolve inquiries promptly.
  • Planning and scheduling
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.

Education

Office Administrative Professional - Office Administration

Spokane Community College
Spokane, WA
10-2009

GED -

Skagit Valley College
Mount Vernon, WA
1990

Skills

  • Proper chemical usage
  • Efficient cleaning techniques
  • Guest relations
  • Laundry expertise
  • Restocking supplies
  • Sanitization procedures
  • Housekeeping
  • Excellent oral and written communication
  • Cleaning and organizing

Timeline

Landscaper

Upland Drive Lawn Care & Maintenance
07.2024 - 04.2026

Refurbisher

Med Beds
03.2022 - 08.2024

Live-In Elderly Caregiver

Independent Care
10.2020 - 01.2025

Hospitality Worker

Roadway Inn Hotel
08.2020 - 06.2022

House Cleaner

Royal Touch Cleaning Service
07.2019 - Current

Warehouse Packer

People Ready Temp Agency
05.2017 - 12.2022

Receptionist

West 34th St.
02.2011 - 07.2014

In-Home Caregiver

Individually Contracted
01.2010 - 08.2016

Dispatcher

Las Vegas Limousines
05.1999 - 09.2004

Office Administrative Professional - Office Administration

Spokane Community College

GED -

Skagit Valley College

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