Waleska Velazquez
The Bronx
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Department Manager
Mcdonalds Goodman Group
New York
12.2021 - Current
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on service standards and operational procedures.
- Coordinated team schedules to optimize labor resources and coverage.
- Followed safety protocols and company processes and procedures.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Department Manager
MCDONALDS LEWIS FOODS
New York
01.2011 - 12.2021
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on service standards and operational procedures.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Enforced safety protocols to create a secure working environment for employees.
- Oversaw quality control measures to maintain food safety and service excellence.
- Resolved customer complaints promptly, ensuring a positive dining experience for guests.
- Handled shift overstock, restocking, and inventory control.
- Followed safety protocols and company processes and procedures.
- Performed opening and closing duties as part of management team and handled cash management.
Education
High School Diploma - Nursing
Jane Addams Vocational High School
The Bronx, NY 06.1992 - 06.1996
Skills
- Team management
- Inventory management
- Customer service
- Quality control
- Staff training
- Order management
Languages
Spanish
Professional
References
References available upon request.
Timeline
Department Manager
Mcdonalds Goodman Group
12.2021 - Current
Department Manager
MCDONALDS LEWIS FOODS
01.2011 - 12.2021
High School Diploma - Nursing
Jane Addams Vocational High School
06.1992 - 06.1996