Frida Reyes
Jim Kelleys Nugget Casino
Tahoe City,CA
1
Language
8
years of professional experience
Dedicated department manager with extensive experience in staff management and customer satisfaction. Skilled in effective communication and problem-solving, driving operational efficiency through data analysis and strategic inventory management.
Work History
Department Manager
1 Year 10 Months- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored team members on product knowledge and customer service standards.
- Implemented inventory control measures to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and improve merchandising strategies.
- Ensured compliance with safety regulations and company policies during daily operations.
- Resolved customer inquiries and complaints effectively, enhancing loyalty and retention.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Seasonal Worker
8 Years 3 Months- Delivered exceptional customer service in a fast-paced casino environment.
- Collaborated with team members to ensure efficient operations during peak hours.
- Assisted in maintaining cleanliness and organization across gaming and dining areas.
- Supported inventory management by restocking supplies and monitoring levels.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods.
Bilingual Assistant
4 Months- Facilitated communication between Spanish-speaking students and staff to enhance understanding.
- Collaborated with teachers to develop bilingual resources for classroom instruction.
- Assisted in organizing and executing school events, improving student engagement.
- Supported administrative tasks, ensuring timely processing of documentation and forms.
- Developed and maintained relationships with families to support student needs and concerns.
Member Service Specialist
1 Year- Assisted members with product selection and membership benefits, enhancing overall satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Facilitated member events and promotional activities to drive engagement and loyalty.
- Trained new team members on operational procedures and customer engagement techniques.
Education
High School Diploma
Skills
Order management
Product restocking
Team management
Team management
Inventory control
Team leadership
Inventory optimization
Sales analysis tools
Languages
Spanish
Native or Bilingual
Timeline
Department Manager
Safeway
11.2024 - CurrentRead More
Bilingual Assistant
North Tahoe High School
11.2024 - 03.2025Read More
Member Service Specialist
Sam's Club
04.2022 - 04.2023Read More
Seasonal Worker
Jim Kelleys Nugget Casino
06.2018 - CurrentRead More
North Tahoe High School
High School Diploma
Read More