Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Walid Alabaddane

Orl,FL

Summary

Resourceful Help Desk Technician known for high productivity and efficient task completion. Specialize in troubleshooting software issues, managing ticketing systems, and providing user support and training. Excel in communication, problem-solving, and adaptability to ensure optimal service delivery and user satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Room Service Server

Rosen Shingle Creek
Orlando, FL
09.2023 - Current
  • Checked with guests to ensure that they were satisfied with their meals.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Implemented security measures such as firewall configuration and virus protection software installation and updates.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.

Server

Hilton
Orlando, FL
05.2013 - 05.2023
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Education

Valencia College
Orlando, FL

Skills

  • Peripheral Repair
  • Hardware Installation
  • Security patching

Certification

A+ mcsa

Timeline

Room Service Server

Rosen Shingle Creek
09.2023 - Current

Server

Hilton
05.2013 - 05.2023

Valencia College

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Walid Alabaddane