Walid Eltoukhi
Jersey City,NJ
Summary
Dependable Server being successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Server
BJ's Restaurant & Brewhouse
03.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with point-of-sale system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Generated 15 percent of restaurant's total tips during most shifts.
Busser/Host
Miller's Ale House
11.2021 - 03.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported servers, and bussers with keeping dining area ready for every guest.
- Improved daily restaurant sales by 20 percent.
- Answered customer questions about hours, seating, wait time, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Uber Eats Driver
Uber
12.2020 - 01.2022
- Taken order requests around Jersey City, Hoboken, Union City, and North Bergen.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Delivered 2,054 orders in total.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Given plentiful amount of amazing feedback from customers.
Electronics, Programming, and Robotics
Secaucus High School
09.2019 - 06.2020
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Installed and maintained various amounts of electrical and electronic components in accordance with approved methods and procedures.
- Monitored and tested equipment performance to diagnose and resolve problems.
- Created circuits using breadboards, LEDs, resistors, processors, wires, and other components.
- Programmed circuits using Arduino's platform.
- Created programs using Python, C++, and Java.
- Implemented 20 total programs.
Education
Bachelor's - Computer Science
Saint Peter's University
Jersey City, NJ06.2025
High School Diploma -
Secaucus High School
Secaucus, NJ06.2020
Skills
- Outstanding Leadership
- Extensive knowledge of Python
- Exceptional knowledge of building Arduino circuits
- Good knowledge of C, Java
- Exceptional Customer Service
- Excellent Relationship Builder
- Outstanding Hospitality
- Excellent Verbal and Written Communication
- Great Computer Skills
- User Training Expertise
- Outstanding Team Collaboration
- Hardware and Software Installations
Timeline
Server
BJ's Restaurant & Brewhouse
03.2022 - Current
Busser/Host
Miller's Ale House
11.2021 - 03.2022
Uber Eats Driver
Uber
12.2020 - 01.2022
Electronics, Programming, and Robotics
Secaucus High School
09.2019 - 06.2020
Bachelor's - Computer Science
Saint Peter's University
High School Diploma -
Secaucus High School
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