Walid Maatouk
Frisco,TX
Summary
Dynamic leader with proven expertise in store operations and customer service, honed at Einstein Bagels and Starbucks. Excelled in optimizing labor scheduling and inventory control, enhancing productivity and minimizing shrinkage. Skilled in problem-solving and outstanding communication, fostering team growth and maintaining high customer satisfaction. Achieved significant improvements in store efficiency and service quality.
Overview
2025
2025
years of professional experience
Work History
Store Manager
Einstein Bagels
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
Shift Supervisor
Starbucks
09.2018 - Current
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Conducted routine inspections to check quality and compliance with established specifications.
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Friendly and Positive
- Outstanding communication skills
- Shift Scheduling
- Retail Inventory Management
Timeline
Shift Supervisor
Starbucks
09.2018 - Current
Store Manager
Einstein Bagels
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