WALIQUE D. BRANCH
Washington,DC
Summary
Results-driven management professional with a proven ability to lead teams to success. Demonstrates a strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Excels in strategic planning, process improvement, and fostering a culture of accountability and excellence. Recognized for adaptability and consistently meeting changing organizational needs.
Overview
9
9
years of professional experience
Work History
ASSISTANT MANAGER/PHOTOGRAPHER
CHERRY HILLS PROGRAMS
11.2023 - Current
- Protect business, team members and customers by monitoring everything and everyone
- Keeping operations in line with legal service requirements
- Providing excellent guest services throughout the experience
- Assist as needed with admin tasks such as inventory, scheduling, and recruiting
- Help motivate the team members to reach our goal for the day
- Train and develop staff as needed to maintain a consistent knowledge base
LEAD STORE CONSULTANT
FEDEX OFFICE
11.2019 - 10.2023
- Work front counter, delivering outstanding and positive customer service to FedEx customers
- Persuade customers into buying store products
- Assist customers with packaging and shipping their packages
- Create business cards along with posters and services for local business
- Manage the center's production workflow, assuring that daily tasks are complete
- Work with team to achieve center goals, focusing on company metrics-Sales, shipping, payroll and SQI (Service Quality Index)
- Ability to learn how to operate all equipment efficiently
- Ability to work in the production area, taking and completing customers print orders
- Perform daily open and close procedures
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement
- Quality and efficiently processed payments and made accurate change
KITCHEN STAFF
SHAKE SHACK
01.2019 - 11.2019
- Ability to learn how to operate all equipment in the kitchen
- Properly portioned and packaged take-out foods for customers
- Serve customers they're food when requested to bring to table
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Maintained compliance with company policies and procedures for food safety, sanitation and quality
- Performed up to service standards to keep a consistent, high quality environment devoted to customer satisfaction
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Greet and assist customers, operate cash registers
- Ability to meet or exceed sales, customer service and loyalty program standards
- Ability to communicate effectively with customers, peers and management
- Operational knowledge of merchandising and standard store operations
LEAD CASHIER
MCDONALDS
12.2016 - 12.2018
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
FLOOR SUPPORT CREW MEMBER
MACYS
12.2015 - 11.2016
- Took orders, prepared orders, and collected payments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
HIGH SCHOOL DIPLOMA -
FRIENDSHIP COLLEGIATE ACADEMY
Washington, DC06.2017
Skills
- Effective Communication
- Organization and Efficiency skills
- Problem Solving Abilities
- Customer Support
- Customer Relations
- Staff Supervision
- Inventory management
- Operational compliance
- Sales strategies
- Production workflow
- Staff supervision
- Task delegation
- Staff management
- Visual merchandising
Accomplishments
- Managed a store that exceeded company expectations in every category each quarter.
- Achieved the second national store ranking within 1 year.
- Exceeded monthly store sales goals 12 months in a row.
- Supervised team of 7 staff members.
Timeline
ASSISTANT MANAGER/PHOTOGRAPHER
CHERRY HILLS PROGRAMS
11.2023 - Current
LEAD STORE CONSULTANT
FEDEX OFFICE
11.2019 - 10.2023
KITCHEN STAFF
SHAKE SHACK
01.2019 - 11.2019
LEAD CASHIER
MCDONALDS
12.2016 - 12.2018
FLOOR SUPPORT CREW MEMBER
MACYS
12.2015 - 11.2016
HIGH SCHOOL DIPLOMA -
FRIENDSHIP COLLEGIATE ACADEMY
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