Walkenia Nunez

1. Trained and mentored new sales representatives at the academy.

2. Designed and implemented sales strategies that successfully met the academy’s objectives.

3. Followed up with students after their enrollment to assess their satisfaction and address technical or service concerns.

4. Provided top-notch service to all students and potential customers.

- Processed room reservations and responded to customer inquiries by phone and email.

- Collaborated with the sales team to promote packages and special offers to customers.

- Maintained a record of customer satisfaction, with an average of 95% positive ratings.

• Technical knowledge of mobile devices.

• Communication and persuasion skills.

• Customer empathy and understanding.

• Problem solving and sales closing skills.

• Time management and teamwork.

• Adaptability and professional ethics.