Wallace Hatcher
Del Valle,TX
Summary
Enthusiastic Computer Technician proudly offering over 3 years of experience in help desk and IT related role. Enthusiastic employee with a broad knowledge of computer, networking and software installation and maintenance. Skilled in task prioritization, exemplary customer service and troubleshooting.
Overview
9
9
years of professional experience
Work History
Help Desk/IT Technician
Upliftdesk
Austin, TX
04.2020 - Current
- Troubleshooting and fixing of Network, Printer, Desktop and Laptop Hardware and Software for employees using ticket system, remote access ,or direct contact.
- Managed inventory of IT assets such as laptops, desktops, servers, printers network equipment and peripherals.
- Managed Windows(on prem domain and Azure), Gmail Workspace, alarm, building, and other employee access.
- Installation of networking, security, and IT equipment.
Crew Chief
Stanley Steemer International
Austin, TX
01.2016 - 01.2024
- Responsible for customer service in home, cleaning and additional sales of products and services.
Sales Associate
Home Depot
Austin, TX
09.2014 - 09.2015
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Demonstrate use or operation of merchandise
- Inventory stock and requisition new stock.
Technical Support
Volt Management Corp.
San Antonio, TX
01.2010
- Confer with customers by telephone to provide information about problems with products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints by performing activities such as refunding money, or adjusting bills
- Solicit sales of new or additional services or products.
Education
Bachelors of Science: Game Programming -
University of Advancing Technology
09.2014
High School Diploma -
Judson ISD
06.2003
Skills
- Linux and Windows environments
- Active Directory and Azure Intra AD
- Hyper-V and VM deployment
- Google Workspace
- Google Cloud Platform
- Intune and Autopilot device and app deployment
- C#, Java Script, Python
- n8n and Locic Apps workflow automation
- Troubleshooting
- Computer Hardware and Software
References
References available upon request.
Timeline
Help Desk/IT Technician
Upliftdesk
04.2020 - Current
Crew Chief
Stanley Steemer International
01.2016 - 01.2024
Sales Associate
Home Depot
09.2014 - 09.2015
Technical Support
Volt Management Corp.
01.2010
Bachelors of Science: Game Programming -
University of Advancing Technology
High School Diploma -
Judson ISD
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