Wallace Mulligan
New York,NY
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
6
6
years of professional experience
Work History
Barista
Porto Rico
08.2024 - Current
- Promote a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their need
- Manage time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintain a clean and organized workspace for optimal productivity and safety.
- Contribute to a positive team environment through effective communication and collaboration with colleagues.
Floor Supervisor
Crossroads Trading Company
08.2021 - 08.2024
- Managing and training a large team in a high volume retail space through attention to detail and strong organizational skills
- Runs daily/monthly operations such as running breaks, doing bank runs, completing supply orders, completing cleaning duties, and opening/closing the store
- Leading by example, by providing outstanding customer service from the register to the fitting rooms
- Well versed in working the register, processing sales transactions, and using product knowledge to help drive sales
- Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Delegated tasks to employees to enhance productivity and workflow.
Hair Model
Hairgod Zito
06.2018 - 06.2020
- Modeled for internationally-renowned hair colorist and stylist
- Appeared in promotional videos; attended hair shows in and around Southern California
Education
Santa Monica Community College
Santa Monica, CA08.2021
High School Diploma -
Alexander Hamilton High School
Los Angeles, CA06.2019
Skills
- Ability to work well under pressure
- Problem solving
- Excellent customer service
- Attention to detail
- Strong communication skills
- Team player
- Organizational skills
- Fast learning
- Eagerness to learn
- Adaptive and creative
- Safe Food Handling
- Professional Demeanor
Timeline
Barista
Porto Rico
08.2024 - Current
Floor Supervisor
Crossroads Trading Company
08.2021 - 08.2024
Hair Model
Hairgod Zito
06.2018 - 06.2020
High School Diploma -
Alexander Hamilton High School
Santa Monica Community College