Wallace Rayford
Grapevine,TX
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.
Overview
22
22
years of professional experience
Work History
Staff Associate, Implementation
Provista
Irving, TX
08.2021 - Current
- Conducted thorough research on industry trends to inform strategic planning and decision-making processes.
- Contributed to the development of marketing materials, increasing brand awareness among target audiences.
- Delivered high-quality work consistently, contributing significantly to the success of the team''s projects.
- Established a positive working environment by fostering open communication channels within the team and promoting collaborative problem-solving efforts.
- Developed strong relationships with internal and external stakeholders to facilitate effective communication and collaboration.
- Improved overall operational efficiency through continuous process improvement initiatives that addressed critical bottlenecks within existing workflows.
- Collaborated with team members to streamline processes, resulting in increased efficiency and productivity.
- Monitored project progress regularly, identifying potential issues early on and taking corrective action as needed.
- Exhibited strong adaptability skills when navigating shifting project priorities, ensuring timely completion of key milestones without sacrificing overall quality.
- Maintained excellent attention to detail when reviewing documents or data entries, minimizing errors and enhancing overall accuracy.
Associate Product Advisor
Vizient
Irving, TX
10.2018 - 08.2021
- Serves in a consultative capacity to ensure members are informed of the contract and labor management process
- Responsible for validating document accuracy per member and vendor specifications
- Trains members and vendors on contract and labor management process
- Educates clients on Workforce Optimization technology products usage
- Responsible for resolving and escalating discrepancies between contracts and Kronos
- Responsible for maintaining strong relationships with members, vendors and internal stakeholders.
Senior Business Specialist
Vizient
Irving, TX
03.2018 - 10.2018
- Ensures contract strategy and staffing needs for the member are met through the oversight of the hiring process
- Serves in a consultative capacity with regards to the use of contract labor
- Pre-screen candidate profiles and share qualified profiles with hiring manager
- Monitors and analyze utilization and provide feedback
- Run weekly, monthly and quarterly reports.
Specialist II (Document Analyst) - Booking/Funding
JP Morgan Chase & Co
12.2016 - 03.2018
- Manages a queue of customer files with the purpose of funding auto contracts within a high production call center
- Ensures contracts are funded in a timely manner
- Conducts verification of employment, identity, work titles and calculation of all income spectrums
- Works with dealership to ensure stipulations are received and meet loan requirements
- Provides excellent customer service through daily interaction and communication with the automotive dealership.
Healthcare Recruiter
Medical Staffing Network
10.2015 - 06.2016
- Partner with hospitals on recruiting plans, efficiently and effectively fill open positions
- Serves as the main point of contact between hourly candidates and the company related to the interview process
- Creates agenda and training program
- Conduct regular follow-up with companies to determine the effectiveness of recruiting plans and implementation
- Completes weekly reports for tracking metrics using Iris
- Research and recommend new sources for active and passive candidate recruiting
- Use iRecuriter, social and professional networking sites to identify and source candidates
- Coordination of on-boarding process for new candidate.
Processing Clerk
United States Postal Service
11.2013 - 10.2015
- Served as Acting Customer Service Supervisor for United States Postal Service
- Prepare incoming and outgoing mail for distribution
- Examine, sort and route mail
- Load and operate mail processing machinery
- Maintained accurate and audible records of shipment
- Assisted with the training path for new employees
- Participated in the aspiring leaders program.
Letter Carrier/Supervisor Trainee
United States Postal Service
06.2007 - 08.2012
- Essential in revamping the mail sequence and preparation process for delivery and transportation
- Performed Root Cause Analysis to determine departmental shortcomings and essential in process improvement plan of action
- Utilized Microsoft Excel for scheduling, planning and budgeting
- Delivered mail to residential and business establishments along specified routes and within specified time schedule
- Maintained accurate written and audible records of deliveries
- Returned mail collected from residences, businesses, and public mailboxes to the post office
- Registered, certified, and insured parcels and letters
- Effectively communicated any unusual circumstances concerning mail delivery
- Provided customers with quality customer service
- Assisted with the training path for new employees
- Assisted with supervision of 20 letter carrier.
Aviation Boatswain's Mate/Assistant Work Center Maintenance Supervisor
Department of the United States Navy
07.2002 - 07.2006
- Served as the Assistant Work Center Supervisor
- Responsible for direct co-supervision, assignment of work, and time management of 36 associates
- Responsible for providing oversight and career counseling
- Responsible for the formulation of training plans for subordinates where met with zero discrepancies
- Conducted internal assessments to ensure maintenance activities were in compliance with government regulations
- Served as the Collateral Duty Inspector
- Responsible for performing daily and periodic quality assurance inspections on maintenance activities
- Supervised recovery systems operations and maintained hydraulic, steam catapults and barricades
- Managed the operation and maintenance of the catapult launch, retract panels, consoles, and firing panels
- Inspected and conducted dynamic testing of cables, fittings, and wire sockets
- Performed manufacturing, production, and installation maintenance and repair
- Responsible for managing the inventory of consumables and non-consumables.
Education
Bachelor of Science in Business Administration -
Trident University International
Cypress, California07.2017
Skills
- Proficient with Microsoft Excel
- Proficient in Kronos
- Salesforce CRM
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Verbal and written communication
- Relationship Building
- Data Entry
- Workload Management
- Document Preparation
- Product and service knowledge
Military Experience
Department of the United States Navy, FPO, AE, 07/2002, 07/2006, Aviation Boatswain's Mate/Assistant Work Center Maintenance Supervisor, Served as the Assistant Work Center Supervisor. Responsible for direct co-supervision, assignment of work, and time management of 36 associates, Responsible for providing oversight and career counseling, Responsible for the formulation of training plans for subordinates where met with zero discrepancies, Conducted internal assessments to ensure maintenance activities were in compliance with government regulations, Served as the Collateral Duty Inspector. Responsible for performing daily and periodic quality assurance inspections on maintenance activities, Supervised recovery systems operations and maintained hydraulic, steam catapults and barricades, Managed the operation and maintenance of the catapult launch, retract panels, consoles, and firing panels, Inspected and conducted dynamic testing of cables, fittings, and wire sockets, Performed manufacturing, production, and installation maintenance and repair., Responsible for managing the inventory of consumables and non-consumables
Statement Of Qualification
Highly talented, results orientated professional with technical expertise, leadership qualities and tenacity to ensure that organizational goals and objectives are met. Proficient in tactical relationship building while utilizing interpersonal skills to motivate and lead others to perform at their optimal level. Ability to interact with internal and external customers at any level across the organization. Capable of handling multiple tasks and priorities. High ability to understand and quickly apply new technologies and information.
Timeline
Staff Associate, Implementation
Provista
08.2021 - Current
Associate Product Advisor
Vizient
10.2018 - 08.2021
Senior Business Specialist
Vizient
03.2018 - 10.2018
Specialist II (Document Analyst) - Booking/Funding
JP Morgan Chase & Co
12.2016 - 03.2018
Healthcare Recruiter
Medical Staffing Network
10.2015 - 06.2016
Processing Clerk
United States Postal Service
11.2013 - 10.2015
Letter Carrier/Supervisor Trainee
United States Postal Service
06.2007 - 08.2012
Aviation Boatswain's Mate/Assistant Work Center Maintenance Supervisor
Department of the United States Navy
07.2002 - 07.2006
Bachelor of Science in Business Administration -
Trident University International