WALLACE WHITE
Charleston,SC
Summary
Versatile Professional experienced in cooking, customer service, and retail operations. Developed strong problem-solving skills through advising customers on wireless plans and troubleshooting account issues in fast-paced environments. Focused on enhancing customer satisfaction and retention through effective communication and attentive account management.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Tech Expert
T-Mobile
Charleston, SC
03.2022 - Current
- Advised T-Mobile customers on wireless plans, devices, and service options.
- Troubleshot account issues, device settings, and network connectivity concerns.
- Processed activations, upgrades, and line changes using retail systems.
DRIVER
UBER
06.2021 - Current
- Transported clients to their destinations safely and efficiently. and drop them off at their destination.
- Accepted trip requests through Uber app and navigated to rider pickup points.
- Transported riders to destinations using GPS navigation and traffic updates.
- Communicated with riders through app messages and phone calls for pickup details.
DELIVERY DRIVER
DOOR DASH
12.2020 - 06.2021
- Picked up food and delivered to customers promptly, ensuring satisfaction.
- Collected DoorDash orders from restaurants and merchants using the Dasher app for efficient delivery.
- Verified order details before leaving pickup locations.
- Picked up food from restaurants and delivered it to customers in a timely manner.
ASSEMBLY WORKER/ TEAM LEAD
MAHLE
05.2019 - 04.2021
- Operated assembly line for BMW radiators, ensuring quality and efficiency. Promoted to become a Team Lead. Ensured team had proper tools and equipment to maintain workflow. for my team, recording all quality products before shift begins, report to general manager, inspect the products, and the machine, etc.
- Assembled automotive components for MAHLE production lines.
- Operated hand tools and power tools during assembly tasks.
- Inspected parts for defects and alignment issues.
DELI CREW MEMBER
HARRIS TEETER
10.2018 - 05.2019
- Sliced meats and cheeses for deli offerings, took customer orders, cooked chicken, turkey, pork loin, and rotisserie chicken, prepared subs and cold bar items, cleaned slicers, washed dishes, and sanitized stations to ensure quality service.
- Prepared meats, cheeses, and salads for deli counters, maintaining freshness and presentation for customer satisfaction.
- Operated slicers, scales, and packaging equipment for customer orders.
- Stocked chilled display cases with fresh deli items and supplies to ensure product availability. with fresh deli items and supplies.
LINE COOK
GENJI
09.2017 - 10.2018
- Prepared meats for cooking by cutting, marinating, and seasoning., Prepared sauces, vegetables, and garnishes to enhance meal presentation and flavor for the line., Grilled and fried dumplings; crafted sushi for sushi bar presentation, Cleaned kitchen surfaces to maintain hygiene standards. and sanitize the area, Delivered exceptional customer service by addressing inquiries and ensuring satisfaction during dining experiences..
- Cooked line orders following GENJI recipes, timing, and presentation standards.
- Managed hot and cold stations during busy GENJI meal periods.
- Prepared meats for cooking by cutting, marinating, and seasoning., sauces, vegetables, garnishes for the line, Grilled and fried dumplings; crafted sushi for sushi bar presentation, Cleaned kitchen surfaces to maintain hygiene standards.
DISHWASHER/ PREP
CHARLESTON HARBOR RESORT
06.2017 - 09.2017
- Thoroughly cleaned all dishes after each meal service to maintain hygiene standards in a fast-paced kitchen environment.
- Cleaned dishware, glassware, and cookware for resort dining and banquet service, ensuring presentation quality for guest experiences.
- Operated commercial dish machines and maintained a steady kitchen supply flow.
- Scraped, rinsed, and sorted soiled items for proper washing and storage, contributing to seamless kitchen operations.
PREP COOK
PANERA BREAD
08.2016 - 06.2017
- Prepared all vegetables, meats, and cheese for the line, set up the soups, drained all teas, washed all the dishes, took out the trash, stored all prep items for the next shift, and completed DHEC paperwork.
- Prepared ingredients for sandwiches, salads, and soups following Panera Bread recipes.
- Chopped vegetables, fruits, and proteins using knives and prep equipment.
- Stocked prep stations with fresh ingredients and kitchen supplies.
TEAM MEMBER
TROPICAL SMOOTHIE
10.2015 - 07.2016
- Served customers by cooking and preparing smoothies in a busy café environment.
- Prepared Tropical Smoothie Cafe smoothies, bowls, wraps, and flatbreads.
- Took guest orders and processed payments at register.
- Greeted guests and provided friendly, fast café service.
Education
HIGH SCHOOL DIPLOMA - Architecture
GARRETT ACADEMY OF TECHNOLOGY
Charleston, SC 08.2013 - 06.2017
Skills
- Reliable, Great Listener, Communications, Fast Learner, Cooperative, Teamwork, Critical thinking, Problem Solving
- Critical thinking
- Problem Solving
- Reliable
- Great Listener
- Cooperative
- Teamwork
- Communications
- Fast Learner
ACTIVITIES
TWIC certified
Timeline
Tech Expert
T-Mobile
03.2022 - Current
DRIVER
UBER
06.2021 - Current
DELIVERY DRIVER
DOOR DASH
12.2020 - 06.2021
ASSEMBLY WORKER/ TEAM LEAD
MAHLE
05.2019 - 04.2021
DELI CREW MEMBER
HARRIS TEETER
10.2018 - 05.2019
LINE COOK
GENJI
09.2017 - 10.2018
DISHWASHER/ PREP
CHARLESTON HARBOR RESORT
06.2017 - 09.2017
PREP COOK
PANERA BREAD
08.2016 - 06.2017
TEAM MEMBER
TROPICAL SMOOTHIE
10.2015 - 07.2016
HIGH SCHOOL DIPLOMA - Architecture
GARRETT ACADEMY OF TECHNOLOGY
08.2013 - 06.2017