Joanna Rodriguez
Albuquerque,NM
Summary
I am seeking a position that will allow me to use my customer service skills and multi-language abilities in a fast paced work environment. I have a strong sense of responsibility, as well as organization and always strive to be detailed oriented.
Team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Tech Expert
T-Mobile
01.2013 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Helped customers with general account questions such as bill reviews, payment arrangement, taking payments, device upgrades, adding lines, Home internet services
- Worked with customers to resolve devices issues
- Completed devices exchanges
- Provided troubleshooting
- Filed trouble tickets
Member Service Specialist
Presbyterian Health Plan
08.2011 - 01.2013
- Quoted eliglbiity benefits
- Handled billing disputes
- Submitted claims adjustments/reviews
- Assigned primary care physicians
- Used web-based systems
- 95 % quality assurance
- Mailed out member literature
Education
High School Diploma -
School On Wheels
Albuquerque, NM05.2006
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Coaching and motivating staff
- Report preparation
- Multitasking Abilities
- Organizational Skills
- Critical Thinking
- Bilingual
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Tech Expert
T-Mobile
01.2013 - Current
Member Service Specialist
Presbyterian Health Plan
08.2011 - 01.2013
High School Diploma -
School On Wheels