Jinette Lopez
Clearwater
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
9
9
years of professional experience
Work History
Receptionst
Clearwater Solutions
01.2025 - Current
- Confirm appointments, communicated with clients, and updated client records
- Streamline front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Support office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
- Improve data privacy compliance with meticulous management of sensitive information
Task Associate
Ulta
01.2024 - 08.2024
- Designed fixtures and stocked them with merchandise, maintaining overall store cleanliness and presentability
- Increased customer satisfaction with thorough product demonstrations and personalized advice
- Managing task dashboard and ensure the timely completion of all operational processes, including the shipment and replenishment processes of goods, merchandise sets, and inventory counts and procedures
- Directed team with merchandise resets, planograms, marketing displays, physical inventory procedures, and processing shipment using Ulta Beauty's technology and best practices
Operations Analyst(Remote)
5th Quarter Transport LLC
09.2021 - 01.2024
- Reduced overall transportation costs with strategic planning and route optimization
- Collaborated with supply chain partners to ensure seamless integration of transportation planning and execution
- Resolved any issues or discrepancies in shipment documentation, ensuring timely deliveries without penalties or delays
- Assisted in developing budgets for transportation activities, monitoring expenses closely to maintain financial control
- Coordinated cross-functional teams to address specific challenges or opportunities within the transportation function
Virtual Customer Service Representative
Amazon
05.2019 - 02.2020
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner
- Assisted customers in navigating online resources, guiding them toward self-service options when appropriate for quicker resolution times
- Conducted thorough research on customer inquiries, providing comprehensive answers that addressed all aspects of the issue at hand
- Handled escalated issues skillfully, de-escalating situations and finding resolutions that satisfied both the customer and the company
Senior Portrait Photographer
Life-Touch Portraits
03.2018 - 09.2018
- Act as an intermediary between national photography corporation and public schools in order to provide professional portraits used in school yearbooks
- Set up a portable photography studio and monitor students to have pictures taken in the most efficient manner possible
- Responsible for editing and delivering portraits in a timely matter
- Managed a small team of photographers at each school to ensure the contract was executed within the required time frame
- Continuously updated technical skills and knowledge of industry trends to maintain a competitive edge in the market
Dental Receptionist
Refuah Health Center
08.2016 - 01.2018
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services
- Adhered to strict HIPAA guidelines to protect patient privacy
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders
Education
Associates Degree - Photography and Fine Arts
Rockland Community College
Suffern, NY09.2011
Skills
- Bilingual (Spanish)
- Organization skills
- Customer/Client relations
- Document control
- Database administration
- Business operations
Timeline
Receptionst
Clearwater Solutions
01.2025 - Current
Task Associate
Ulta
01.2024 - 08.2024
Operations Analyst(Remote)
5th Quarter Transport LLC
09.2021 - 01.2024
Virtual Customer Service Representative
Amazon
05.2019 - 02.2020
Senior Portrait Photographer
Life-Touch Portraits
03.2018 - 09.2018
Dental Receptionist
Refuah Health Center
08.2016 - 01.2018
Associates Degree - Photography and Fine Arts
Rockland Community College
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