Walleysha Jean
Boca Raton,FL
Summary
Reliable and dedicated team player with hardworking and resourceful approach. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Junior Risk Analyst position. Ready to help team achieve company goals. Willing to obtain certifications to gain more knowledge.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Chargeback Anaylst
BBC International LLC
11.2022 - Current
- Research and resolve wholesale customer chargebacks, claims and disputes.
- Working closely with Customer Service, I.T., Logistics, and 3PL warehouses.
- Identify and resolve chargeback issues, ensure effective communication.
- Detect possible weaknesses of internal control and standard procedures and recommend revisions.
- Reviewed documents and data to identify trends and patterns
Scanner
BBC LLC
05.2022 - 11.2022
- Gathered, sorted and scanned documents to enter into computer system.
- Archived documents to locate quickly by strictly following storage methods.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Labeled digital files and document details using predetermined naming conventions
- Scanned, filed and transmitted various documents and adhered to digital filing procedures
Optometric Technician
Styleyes Enterprise
01.2019 - 06.2021
- Assisted with dilating patients or using eye medications when directed by optometrist
- Increased Contact Lens sales by 10%.
- Input patient information and examination findings into electronic medical records system to facilitate accurate record-keeping.
- Managed over 50 customer call per day.
Sales Advisor
Ted Baker
05.2018 - 01.2019
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Responded to in-person and telephone requests for information about company offerings
- Increased sales by offering advice on purchases and promoting additional products.
Sales Assoicate
Hand & Stone Massage and Facial Spa
11.2017 - 04.2018
- Provided positive first impressions to welcome existing, new and potential customers
- Maintained records related to sales, returns and inventory availability
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers
Sales Generalist
VICTORIA SECERT PINK
09.2016 - 10.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Maintained customer satisfaction with quick and professional handling of product returns
- Solved customer challenges by offering relevant products and services.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development
Student Worker
West Boca Library
11.2014 - 09.2016
- Handled basic tasks independently to keep senior office professionals focused on more important matters
- Balanced academic and work requirements to continue building diverse knowledge base
- Took and followed detailed directions from others.
- Maintained excellent attendance record, consistently arriving to work on time
Education
Notable Course Work - Business Administration And Management
Lynn University
Boca Raton, FL05.2024
Associate of Science - Vision Science
Broward College
Fort Lauderdale, FL05.2020
Skills
- Data Entry
- MS Office
- Teamwork and Collaboration
- Project support
- Archive management
- Data logging
- Analytical and Critical Thinking
- Interpersonal Communication
- Multitasking Abilities
Certification
Certified Scrum Master
August 2022
Timeline
Chargeback Anaylst
BBC International LLC
11.2022 - Current
Scanner
BBC LLC
05.2022 - 11.2022
Optometric Technician
Styleyes Enterprise
01.2019 - 06.2021
Sales Advisor
Ted Baker
05.2018 - 01.2019
Sales Assoicate
Hand & Stone Massage and Facial Spa
11.2017 - 04.2018
Sales Generalist
VICTORIA SECERT PINK
09.2016 - 10.2017
Student Worker
West Boca Library
11.2014 - 09.2016
Notable Course Work - Business Administration And Management
Lynn University
Associate of Science - Vision Science
Broward College
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