Overview
Work History
Education
Skills
Timeline
Generic

Waltanette M. Johnson

Not Hispanic,Ohio

Overview

13
13
years of professional experience

Work History

Hardship

Bread Financial Bank
08.2018 - Current
  • Organized and detail-oriented with a strong work ethic.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed and maintained courteous and effective working relationships.
  • Self-motivated, with a strong sense of personal responsibility.
  • Inbound and outbound calls to customer accounts for payment delinquency and initiated collection efforts.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.

Job Coach

Vocational Guidance Service
06.2015 - 09.2018
  • Collaborated with parents and teachers to help students reach potential.
  • Delivered supportive and knowledgeable counseling to students with personal concerns.
  • Assisted students in building successful job search strategies.

Collections Specialist

Discover Card
02.2010 - 06.2012
  • Responded to customer inquiries and provided detailed account information.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Worked in call center environment handling manual inbound and outbound calls.
  • Achieved performance goals on consistent basis.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used skip tracing and other techniques to locate debtors.
  • Trained new team members on scripts, company services, and collection strategies.

Education

GED -

North Education Center
100 E. Arcadia Ave
06.1996

Associate of Arts -

University of Phoenix
Tempe, AZ

Skills

  • Teambuilding
  • Problem-Solving
  • Good Telephone Etiquette
  • Multitasking Abilities
  • Dependable and Responsible
  • Critical Thinking
  • Excellent Communication

Timeline

Hardship

Bread Financial Bank
08.2018 - Current

Job Coach

Vocational Guidance Service
06.2015 - 09.2018

Collections Specialist

Discover Card
02.2010 - 06.2012

GED -

North Education Center

Associate of Arts -

University of Phoenix

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Waltanette M. Johnson