WALTER ANTONIO
Portland
Summary
Versatile and dynamic professional with a proven track record at Horizon Air, adept in enhancing operational efficiency and team collaboration. Excelled in project management at Linear Architecture, showcasing exceptional problem-solving and Microsoft Excel skills. Achieved significant improvements in process optimization, demonstrating a 30% increase in team productivity. Renowned for compassionate leadership and adaptability, consistently exceeding employer expectations.
Overview
12
12
years of professional experience
Work History
Ramp Agent
Horizon Air
Oregon
08.2024 - Current
- The Ground service agent works in fast-paced environment performing activities related to working on the airport ramp and keeping flights running smoothy and safely
- Load and offload luggage and cargo, transporting to various airport locations, distribute all paperwork to flight crews including fuel slips, load plans, cargo manifests and flight release
- Marshal and pushes back aircraft, prepares weight and balance forms and ensures load integrity by inputting accurate comodity codes and weights into a data entry system
- Service aircraft as necessary to include lavatory, potable water, aircraft grooming deicing and security searches, operates and or drives multiple types of equipment such as belt-loaders, tugs, air start units, bag carts, lavatory carts and deice trucks
Arrival Lead
Eva Air
Texas
07.2022 - 07.2024
- Getbridge driver and spotter arrived at the gate prior to the block time with vest and ear, inspects and ensure the getbridge controls are properly functioning
- Driver ensures that jetbridge floor is clear of trash, water, and other items that could cause an accident, driver positions the getbridge cab orientation so it can be moved up to the aircraft quickly on arrival
- Waiting for spotter verification that the aircraft has been chocked and confirms for free of getbridge aircraft obstruction
- Make announcement for the arrived passengers pick up their baggage at the belt., drop the GD (General Declaration) to CBP check point, go to secondary if passengers still there
- Make sure all passengers and crew, they get their luggage
- Go back to the gate to unattached the jetbridge and finish the report
Passenger agent
Eva Air
Texas
05.2022 - 07.2024
- Assisting the passengers with general customer service and provide required information
- Perform and coordinate functions related to passenger processing at counter, departure, or arrival
- Complete documentation required to clean aircraft upon arrival and/or departure
- Assist passengers in case of misconnections/ cancellations/ delays
- Meet embarking, disembarking passengers and offer help who need special assistance
- Comply with all security requirements
Passenger agent
Qatar Airways
Texas
03.2022 - 07.2024
- Assist guests with travel needs, answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
- Ensure cabin accommodations, perform computer, iPad, and paperwork tasks
- Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades
- Perform boarding and gate duties checking flight tickets, assisting, and directing passengers, making announcements, checking aircraft, and confirming cabin security
- Process and secure passenger luggage, passport control, and biometric
Cashier/ Waiter
Fajita flats Restaurant
Houston
03.2020 - 04.2023
- Received food and drinks orders, answered incoming calls, and provided service
- Received payments and validated credit charges
- Reconciled cash drawer by proving cash transactions; listed checks and credit card charges for to-go orders
Manager/ Supervisor
Waldy Express
Houston
11.2021 - 04.2023
- Supervised and managed truck drivers delivering various products and material
- Managed the labor Teams by assuring they were safety ready and prepared to work
- Dispatched work areas through a load board platform
- Communicated with the owner regarding negations and signage for load
- Provide Uber Eat pickups for food at restaurants for delivery to customer homes and workplaces
Sales Agent
Car Insurance
Houston
04.2020 - 12.2022
- Sold products and services using sales techniques to persuade customers
- Performed cost-benefit analyses of existing and potential customers
- Performed excellent selling, communication, and negotiation techniques
- Maintained positive business relationships to ensure future sales
Costumer Services
Home Depot
Sugar Land
06.2019 - 10.2021
- Always provide the best services for customers by helping them with returns
- Answered phone calls for pick up online orders and pulled packages for delivery
Project Management
Linear Architecture
Angola
02.2013 - 04.2015
- Project management, construction supervisor, and project drawing
- Supervising all the team and projects
Education
Associate Degree - Continuing Education in Information Technology (Cyber Security)
PCC
Portland, ORSkills
- Communication
- Teamwork
- Flexibility
- Adaptable
- Microsoft Word
- Microsoft Excel
- Problem Solving
- Confidence
- Remote Access Software
- Self-management
- Compassionate
Languages
- English
- Spanish
- Portuguese
Timeline
Ramp Agent
Horizon Air
08.2024 - Current
Arrival Lead
Eva Air
07.2022 - 07.2024
Passenger agent
Eva Air
05.2022 - 07.2024
Passenger agent
Qatar Airways
03.2022 - 07.2024
Manager/ Supervisor
Waldy Express
11.2021 - 04.2023
Sales Agent
Car Insurance
04.2020 - 12.2022
Cashier/ Waiter
Fajita flats Restaurant
03.2020 - 04.2023
Costumer Services
Home Depot
06.2019 - 10.2021
Project Management
Linear Architecture
02.2013 - 04.2015
Associate Degree - Continuing Education in Information Technology (Cyber Security)
PCC