Walter Duncan
Swansboro,NC
Summary
Dynamic Operations Manager with over 10 years of expertise in leading high-volume fulfillment and distribution operations. Proven track record of guiding frontline teams to exceed performance metrics while maintaining excellence in safety, quality, productivity, and timely customer delivery. Skilled in managing shift-based operations and labor planning, with a strong emphasis on driving continuous improvement initiatives in fast-paced environments. Dedicated to fostering a culture of efficiency and accountability that enhances operational effectiveness and customer satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Warehouse Operations Leader (Group Leader)
Bosch
New Bern
01.2024 - Current
- Lead end-to-end shift operations for a $200M fulfillment center, ensuring safe, high-quality, and on-time customer delivery
- Manage and develop frontline hourly and salaried associates, driving engagement, accountability, and performance
- Oversee 60+ inbound and 54+ outbound loads daily in a fast-paced, physically demanding environment
- Monitor KPIs (productivity, safety, quality, attendance) and drive continuous improvement through data analysis
- Implement labor planning and load balancing strategies based on volume forecasts
- Improved productivity by 17% through process optimization and real-time execution
- Reduced overtime costs by $100K+ annually through workforce planning and shift management
- Maintained best-in-class safety and quality performance through standard work and accountability
- Supported SAP S/4HANA EWM go-live and stabilization across operations
Logistics Manager – Deployment Lead
Ecolab
Saint Paul, MN
01.2022 - 01.2024
- Led operations across an 11-site distribution network, ensuring alignment on safety, quality, and service metrics
- Partnered with HR, Safety, and Loss Prevention to achieve operational and business objectives
- Directed enterprise WMS (Korber) implementation and site-level adoption
- Delivered 25% cost reduction through process improvement and labor optimization
- Built Power BI dashboards to track productivity, quality, and delivery performance
- Led multi-site go-live execution and operational stabilization
Aircraft Maintenance Engineering Officer
U.S. Marine Corps
Cherry Point, NC
01.2017 - 01.2022
- Led and developed 200+ personnel in a high-tempo, mission-critical environment
- Directed daily shift-based operations with full accountability for safety, performance, and execution
- Enforced quality and process discipline, achieving zero-deficiency inspections
- Managed workforce planning, training, and performance management
Master Training Specialist & Maintenance Control
United States Marine Corps
Mirmar, CA
05.2001 - 06.2017
Developed and led technical training programs supporting aviation maintenance and operational readiness
Directed logistics coordination and execution planning to sustain 100% mission readiness during deployments
Monitored performance metrics and operational readiness data to improve decision-making and resource allocation
Supported high-tempo operations through structured planning, coordination, and execution discipline
Education
MPS - Supply Chain Management
Georgetown University
Washington, DC06.2024
BS - Aerospace Management (Magna Cum Laude)
Embry-Riddle Aeronautical University
Daytona Beach12.2019
Skills
- People Leadership (Hourly & Salaried)
- Safety & Quality Management
- KPI / Metrics Ownership
- Shift Operations & Workforce Planning
- Process Improvement (Lean / CI)
- Customer Delivery & Last Mile Execution
- Cross-Functional Collaboration
- SAP S/4HANA EWM
- Korber WMS
- Power BI
- Collaboration and teamwork
- Safety management
Accomplishments
- Increased throughput from 35 → 54 loads/day while maintaining safety and zero backlog
- Improved productivity by 17% through data-driven process improvements
- Managed $200M+ inventory and $10M daily throughput
- Maintained 12–24 hour execution advantage for on-time delivery
- Reduced labor costs by $100K+ while maintaining performance
Certification
- SAP S/4HANA EWM
- Korber WMS
- Power BI
- OSHA 30
- Lean Six Sigma (In Progress)
Timeline
Warehouse Operations Leader (Group Leader)
Bosch
01.2024 - Current
Logistics Manager – Deployment Lead
Ecolab
01.2022 - 01.2024
Aircraft Maintenance Engineering Officer
U.S. Marine Corps
01.2017 - 01.2022
Master Training Specialist & Maintenance Control
United States Marine Corps
05.2001 - 06.2017
MPS - Supply Chain Management
Georgetown University
BS - Aerospace Management (Magna Cum Laude)
Embry-Riddle Aeronautical University