Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

WALTER FICK

Green Bay,WI

Summary

Experienced Organization Change Management Specialist with a 15 year track record of supporting large-scale system replacement projects, particularly within the healthcare and financial sectors. Skilled in engaging stakeholders, conducting data analysis, and developing communication plans to ensure successful project outcomes. Proven ability to collaborate effectively in cross-functional teams, leveraging advanced presentation skills and a client-centric approach to drive stakeholder buy-in and adoption.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Change Manager (Contractor)

First Citizens Bank, Eliassen Group
04.2023 - Current
  • Lead diverse teams through comprehensive change impact assessment and analysis to understand stakeholder support needs and preferences ahead of organization's platform enhancement project
  • Develop and lead stakeholder engagement strategies that increase participation and adoption
  • Participate in technical reviews to ensure that system changes are aligned with stakeholder needs, aligning change methodologies, and tailoring change management framework
  • Design and execute communication plans, ensuring stakeholder transparency and acceptance, delivering clear, impactful messaging to more than 5,000 associates, across 200+ locations, in 20 states
  • Collaborate with cross-functional teams and consultants to assess, develop, and implement impactful internal communications and online training programs, providing effective training methods to support change readiness
  • Leverage advanced presentation skills to deliver impactful presentations to project sponsors, facilitating understanding and alignment around people-readiness goals and objectives.

Change Manager

HealthSavings Administrators
10.2018 - 07.2022
  • Led both small and large-scale change management initiatives, navigating diverse stakeholders, conducting impact analysis, gathering direct feedback, providing valuable insights, and ensuring strategic alignment
  • Played key role in healthcare client administration system upgrade project, leveraging knowledge of ancillary healthcare services to address unique challenges and requirements in design and implementation process
  • Utilized analytical skills to conduct root-cause analyses, measuring proficiency, providing insights from employee survey results, and achieving transformational growth of over 50% within three years
  • Demonstrated proficiency in client-facing roles by effectively communicating, addressing concerns, and building trusting relationships
  • Drove strategic change adoption in healthcare financial services domain through leading initiatives focused on customer retention, resulting in significant annual margin improvements
  • Took initiative in identifying process improvements and implementing best practices to streamline project execution and enhance overall operational efficiency.

Change Manager

Willis Towers Watson
08.2015 - 09.2018
  • Utilized project management skills to effectively coordinate and execute large-scale change initiatives that were delivered on time and within budget and achieved significant 20% reduction in operating expenses
  • Successfully supported modification of existing healthcare claims processing system to meet stakeholder needs by translating stakeholder requirements into clear business specifications for development teams
  • Effectively spearheaded change management efforts during implementation of new multi-state healthcare claims processing centers, driving efficiency and excellence in alignment with objectives of technology project
  • Delivered training sessions on new systems and processes that enhanced understanding and acceptance of changes, coached, and mentored junior team members contributing significantly to their professional development
  • Fostered remarkable 65% improvement in key performance metrics over 18 months by implementing process improvement methodologies, with specific focus on people-readiness and change adoption
  • Elevated operational efficiencies by 46% and increased customer satisfaction by 30% through employee engagement in streamlining of business operations and optimization of customer experience processes.

Change Manager

Webster Bank
11.2008 - 07.2015
  • Created and executed service adoption strategies, delivered performance improvement projects, maximized stakeholder engagement that improved employee satisfaction and achieved "Best Places to Work" designation
  • Led design and implementation of regulatory compliance program, fostering culture of compliance and excellence that was acknowledged by federal regulators
  • Implemented measures of success metrics to assess stakeholder satisfaction and adoption rates, playing pivotal role in influencing effectiveness of client administration delivery changes
  • Collaborated with HR leaders, employees, and change agents to analyze employee turnover, exit interview data, and survey feedback to reduce employee resistance, improve employee engagement, service delivery, and client retention, propelling revenue growth.

Education

Associate of Applied Arts - Logistics And Materials Management

Lakeshore Technical College
Cleveland, WI

Studied Business Administration

University of Wisconsin - Parkside
Kenosha, WI

Skills

  • Process Improvement
  • Stakeholder Engagement
  • Cross-functional Collaboration
  • Project Management
  • Project Planning
  • Needs Assessment

Certification

Certified Change Practioner - PROSCI

Certified Six Sigma Blackbelt - UW Milwaukee

Certified Balanced Scorecard Master Professional - BSI


Timeline

Change Manager (Contractor)

First Citizens Bank, Eliassen Group
04.2023 - Current

Change Manager

HealthSavings Administrators
10.2018 - 07.2022

Change Manager

Willis Towers Watson
08.2015 - 09.2018

Change Manager

Webster Bank
11.2008 - 07.2015

Associate of Applied Arts - Logistics And Materials Management

Lakeshore Technical College

Studied Business Administration

University of Wisconsin - Parkside

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