Walter Floyd
Valrico,FL
Summary
Dynamic professional specializing in customer service and youth program leadership. Proven track record of fostering strong relationships and enhancing community engagement through organized recreational activities and events. Committed to creating positive experiences for customers and community members.
Overview
7
7
years of professional experience
Work History
Rec Leader 1
City of Tampa Police Athletic League
06.2025 - 07.2025
- Led sports, games, and daily activities for kids and teens in a safe, engaging environment.
- Developed engaging lesson plans for sports and fitness programs, promoting active participation and skill development.
- Organized recreational activities for youth in community programs.
- Supervised and trained volunteers for effective program delivery.
- Set up, ran, and cleaned up programs and special events, ensuring organized supplies for smooth execution.
- Coordinated community events to enhance engagement and foster participation among residents.
- Welcomed visitors, answered questions, and supported staff training and community programming.
Customer Service Associate
Bass Pro Shops
Lakeland, FL
11.2021 - 07.2023
- Assisted customers with exchanges, returns, receipt issues, and account questions in person and by phone.
- Followed up on promotions, rewards, and online order concerns, enhancing customer satisfaction.
- Guided customers in product selection and addressed inquiries about outdoor equipment.
- Processed transactions accurately using point-of-sale systems.
- Managed inventory by restocking shelves and organizing displays.
- Informed customers about store promotions and loyalty programs, improving their shopping experience.
Sales Associate
Walmart
Lakeland, FL
04.2021 - 11.2021
- Assisted customers in locating products and answering inquiries.
- Restocked merchandise, reorganized displays, and helped customers locate products across departments.
- Restocked shelves with merchandise to meet store standards and support product availability.
- Organized and cleaned sales floor to enhance shopping experience.
- Collaborated with team members to efficiently complete daily tasks and ensure store readiness.
- Operated cash registers, processing transactions efficiently and accurately.
Front of House Team Member
Chick-fil-A
Lakeland, FL
06.2018 - 05.2020
- Provided excellent customer service in a fast-paced dining environment.
- Delivered fast, friendly service in a high-volume setting with strong attention to accuracy and hospitality.
- Supported front-of-house and kitchen operations, ensuring cleanliness and adherence to food safety standards.
- Operated cash register, processing customer transactions accurately and efficiently.
- Maintained cleanliness and organization of dining area and restrooms.
- Assisted team members during peak hours, facilitating seamless service and operational flow.
- Prepared food items according to safety and quality standards.
Education
B.A. - Organizational Leadership
Grace City Leadership Institute / Southeastern University
Lakeland, FL04-2028
High School Diploma -
Tampa Bay Christian Academy
Tampa, FL05-2020
Skills
- Event coordination
- Event support
- Program planning
- Program development
- Community engagement
- Volunteer engagement
- Youth mentoring
- Diversity inclusion
- Customer relations
- Phone communication
- Team leadership
- Team training
- Time management
- Task prioritization
- Effective communication
- Policy advocacy
- Time management and organization
Leadership And Ministry
- Kids Administrative & Discipleship Intern, Assisted with scheduling, volunteer coordination, lesson prep, classroom setup, and kids ministry events.
- GO Team Leader, Grace City Church Tampa, Coordinate Sunday service needs, train new team members, and help manage team activities.
- Connections Team Member, Support people in taking next steps in faith and building community.
Timeline
Rec Leader 1
City of Tampa Police Athletic League
06.2025 - 07.2025
Customer Service Associate
Bass Pro Shops
11.2021 - 07.2023
Sales Associate
Walmart
04.2021 - 11.2021
Front of House Team Member
Chick-fil-A
06.2018 - 05.2020
B.A. - Organizational Leadership
Grace City Leadership Institute / Southeastern University
High School Diploma -
Tampa Bay Christian Academy