WALTER GILMORE
Milwaukee,WI
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Empathetic Youth Worker passionate about providing meaningful support and services to clients. Excellent communicator bringing Number years of comprehensive experience developing and implementing core programs to meet needs for self-development, homelessness and drug and alcohol abuse. Creative and understanding professional commended for modeling and teaching life skills and promoting diversity by exposing clients to multicultural experiences.
Overview
31
31
years of professional experience
Work History
Driver
M.C.T.S
Milwaukee, Wisconsin
09.2020 - Current
- Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride.
- Maintain cleanliness of bus or motor coach.
- Assist passengers, such as elderly or disabled individuals, on and off bus, ensure they are seated properly, help carry baggage, and answer questions about bus schedules or routes.
- Collect tickets or cash fares from passengers.
Residential Youth Care Worker
Moes’s Transitional
Milwaukee, WI
06.2023 - 02.2024
- Facilitated individual and group counseling sessions to promote emotional well-being.
- Implemented behavior management strategies to enhance residential stability.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Monitored daily activities and ensured adherence to program guidelines.
Safety Assistant
Milwaukee Public Schools
Milwaukee, Wisconsin
09.1995 - 09.2020
- Maintaining a save environment for students and staff, patrolling the area to make sure all areas of building are locked and secure, building relationships with staff and students at all times.
SGA COORDINATOR
Milwaukee Job Corps Center
Milwaukee, WI
07.2025 - 03.2026
- Coordinated training programs to enhance student engagement and development.
- Developed and implemented operational protocols for program efficiency and compliance.
- Facilitated communication between students, staff, and external partners to promote collaboration.
- Managed scheduling and logistics for workshops, ensuring seamless execution of events.
Youth care worker
Nehemiah Project
Milwaukee, Wisconsin
05.2013 - 08.2017
- Set educational standards and goals, and help establish policies, procedures, and programs to carry them out.
- Discipline children and recommend or initiate other measures to control behavior.
- Set educational standards and goals.
- Assist in preparing food and serving meals.
- Organize and participate in recreational activities and outings.
- Transport children to schools, social outings, and medical appointments.
Driver
Johnson School Bus
Menominee Falls, Wisconsin
08.2010 - 09.2013
- Inspect vehicles, and check gas, oil, and water levels prior to departure.
- Advise passengers to be seated and orderly while on vehicles.
- Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride.
Education
High School Diploma - undefined
Wisconsin Lutheran
Milwaukee, Wisconsin05.1990
Skills
Optimized scheduling and prioritization of tasks to enhance productivity
Maintained valid driver's license to ensure compliance with transportation regulations
Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Established adaptable scheduling to accommodate diverse project needs
Demonstrated consistent punctuality in all professional commitments
Implemented safety protocols to ensure compliance with industry standards
Oversaw route management operations to optimize delivery efficiency
Cultivated and strengthened professional relationships to enhance collaboration
Timeline
SGA COORDINATOR
Milwaukee Job Corps Center
07.2025 - 03.2026
Residential Youth Care Worker
Moes’s Transitional
06.2023 - 02.2024
Driver
M.C.T.S
09.2020 - Current
Youth care worker
Nehemiah Project
05.2013 - 08.2017
Driver
Johnson School Bus
08.2010 - 09.2013
Safety Assistant
Milwaukee Public Schools
09.1995 - 09.2020
High School Diploma - undefined
Wisconsin Lutheran