WALTER HOBBS
RHINELANDER,WI
Summary
Accomplished Quality Assurance Manager with a proven track record at Trigs Smokehouse, enhancing product quality through comprehensive QA processes. Skilled in fostering a culture of continuous improvement and relationship building, achieving high performance across teams. Expertise in document control and employee supervision, driving accountability and collaboration towards shared goals. Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation and documentation.
Overview
24
24
years of professional experience
Work History
Quality Assurance Manager
Trigs Smokehouse
2022.02 - Current
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
Production Line Worker
Trigs Smoke House
2020.09 - Current
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Collaborated with other production workers to achieve smooth running of production line.
- Followed instructions to make products in line with customer specifications.
- Boxed, labeled, and transported items to support assembly operations.
Store Manager
St. Vincent DePaul
2001.01 - 2020.07
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
Bachelor of Arts - History, Anthropology
St. Cloud State University
Saint Cloud, MN06.1990
Skills
- Relationship Building
- Continuous Improvement
- Quality Assurance Management
- Document Control
- Attention to Detail
- Project Management
- Employee Supervision
- Complaint Investigation
Additional Information
When I managed the St, Vincent DePaul store in Green Bay I was responsible for the following:
1.Supervised 35 employees and over 200 volunteers'
2.Responsible for hiring, performance reviews, and employee separations.
3.Approved all capital expenditures.
4.Introduced point of sale and bar coding pricing
5.Worked with several work programs such as Transitional Jobs, W2, Department of Vocational rehabilitation, Senior Service, W.I.S.E.
CESA7 School, Workers Compensation and Court ordered restitution.
6. Was appointed St. Vincent DePaul North Central Store lead, member of the national store committee. Gave several public presentations on behalf of the organization including radio and television appearances..
Timeline
Quality Assurance Manager
Trigs Smokehouse
2022.02 - Current
Production Line Worker
Trigs Smoke House
2020.09 - Current
Store Manager
St. Vincent DePaul
2001.01 - 2020.07
Bachelor of Arts - History, Anthropology
St. Cloud State University
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